Front Office Lead: Patient Access & Scheduling

UNLV Health; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Clinic Hours

Paid Holidays

PTO (Paid Time Off)

401K Contribution

Medical Insurance

Job summary

UNLV Health is seeking a Front Office Lead to manage the daily front office workflow, greet patients, schedule appointments, and handle check-ins/outs while verifying insurance eligibility. The role requires strong customer service and interpersonal skills in a fast-paced healthcare environment.

Candidates should have a background in healthcare administration, familiarity with EMR systems, and the ability to work professionally with the public.

Qualifications

• Knowledge of electronic medical record system preferred
• Minimum of three years experience in healthcare performing like duties is required
• Ability to problem solve
• Excellent interpersonal communication ability
• Excellent customer service skills
• Ability to communicate professionally with the public
• Knowledge of insurance programs
• Math skills to manage cash, change, checks and credit card transactions
• Knowledge of operating various office machinery and software applications
• Knowledge of insurance verification software
• Ability to maintain confidentiality and follow PHI HIPAA regulations
• Knowledge of medical office scheduling
• Knowledge of medical office terminology
• Ability to work under fast paced and stressful conditions
• Ability to work with frequent interruptions

Responsibilities

• Lead the daily workflow of the front office
• Schedule patient appointments and greet patients and visitors
• Answer and direct phone calls, check patients in and out
• Verify insurance eligibility and assist in general office duties

Skills

Interpersonal communication

Customer service

Professional communication

Insurance programs

Cash handling

Office software

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Insurance verification software

Job description

UNLV Health is seeking a Front Office Lead to manage the daily front office workflow, greet patients, schedule appointments, and handle check-ins/outs while verifying insurance eligibility. The role requires strong customer service and interpersonal skills in a fast-paced healthcare environment.

Candidates should have a background in healthcare administration, familiarity with EMR systems, and the ability to work professionally with the public.