Front Office Lead - ENT

UNLV Health; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Clinic Hours

Paid Holidays

PTO (Paid Time Off)

401K Contribution

Medical Insurance

Job summary

UNLV Health is seeking a Front Office Lead to manage the daily front office workflow, greet patients, schedule appointments, and handle check-ins/outs while verifying insurance eligibility. The role requires strong customer service and interpersonal skills in a fast-paced healthcare environment.

Candidates should have a background in healthcare administration, familiarity with EMR systems, and the ability to work professionally with the public.

Qualifications

• Knowledge of electronic medical record system preferred
• Minimum of three years experience in healthcare performing like duties is required
• Ability to problem solve
• Excellent interpersonal communication ability
• Excellent customer service skills
• Ability to communicate professionally with the public
• Knowledge of insurance programs
• Math skills to manage cash, change, checks and credit card transactions
• Knowledge of operating various office machinery and software applications
• Knowledge of insurance verification software
• Ability to maintain confidentiality and follow PHI HIPAA regulations
• Knowledge of medical office scheduling
• Knowledge of medical office terminology
• Ability to work under fast paced and stressful conditions
• Ability to work with frequent interruptions

Responsibilities

• Lead the daily workflow of the front office
• Schedule patient appointments and greet patients and visitors
• Answer and direct phone calls, check patients in and out
• Verify insurance eligibility and assist in general office duties

Skills

Interpersonal communication

Customer service

Professional communication

Insurance programs

Cash handling

Office software

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Insurance verification software

Job description

The Front Office Lead is a working position with duties for leading the daily workflow of the front office. Schedules patient appointments, greets patients and visitors, answers and directs phone calls, checks patients in and out, verifies insurance eligibility and assists in general office duties.

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Cl inic Hours are Monday through Friday, 8AM to 5PM(Actual scheduled hours may vary depending on business need)
• 12 Full-Day and 2 Half-Day Paid Holidays per year, starting with your first day of employment
• 20 PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

Educational Requirements

• High School diploma or GED equivalent

Qualifications

• Knowledge of electronic medical record system preferred
• A minimum of three years experience in healthcare performing like duties is required
• Ability to problem solve
• Excellent interpersonal communication ability
• Excellent customer service skills
• Ability to communicate professionally with the public
• Knowledge of insurance programs
• Math skills to manage cash, change, checks and credit card transactions
• Knowledge of operating various types of office machinery (i.e., faxes, typewriters, copier, etc.) and applicable software applications (i .e., Microsoft Word, Excel, etc.)
• Knowledge of insurance verification software
• Ability to maintain confidentiality and follow PHV HIPAA regulations
• Knowledge of medical office scheduling
• Knowledge of medical office terminology
• Ability to work under fast paced and stressful conditions
• Ability to work with frequent interruptions

Physical Requirements

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasks
• May include working with challenging patients and clients
• May include lifting up to 25 pounds

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

If you have any questions about our interview and hiring procedures, please contact Recruitment at [e-mail]