Front Office Lead & Operations Manager

Seven Gables; Clayton (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Supportive team environment

Job summary

Seven Gables in Clayton, MO is seeking a highly experienced Front Office Coordinator to lead and oversee all front office operations. This role requires hands-on management, a track record of delivering exceptional guest experiences, and the ability to thrive in a fast-paced environment.

You will train and develop front office staff, manage scheduling and workflow, resolve issues promptly, and collaborate with other departments to ensure seamless service.

Qualifications

• 5+ years of front office management experience.
• Proven leadership experience.
• Strong operational knowledge and ability to manage multiple priorities.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to handle high-pressure situations with confidence and professionalism.
• Proficiency with office systems, scheduling tools, and customer management platforms.

Responsibilities

• Oversee daily front office operations to ensure smooth, efficient service delivery.
• Lead, train, and develop front office staff, setting clear expectations and accountability standards.
• Maintain a high level of customer/guest satisfaction by resolving issues promptly and professionally.
• Implement and enforce policies, procedures, and service standards.
• Manage scheduling, staffing levels, and workflow to optimize productivity.
• Monitor performance metrics and identify opportunities for improvement.
• Collaborate with other departments to ensure seamless operations.
• Handle escalated concerns with professionalism and sound judgment.

Skills

Front office leadership

Team development

Operations management

Customer service

Communication

Scheduling & staffing

Problem solving

Education

Bachelor’s degree in Business Administration or Hospitality

Tools

Office systems

Scheduling tools

CRM platforms

Job description

Seven Gables in Clayton, MO is seeking a highly experienced Front Office Coordinator to lead and oversee all front office operations. This role requires hands-on management, a track record of delivering exceptional guest experiences, and the ability to thrive in a fast-paced environment.

You will train and develop front office staff, manage scheduling and workflow, resolve issues promptly, and collaborate with other departments to ensure seamless service.