Night Operations Manager Seven Gables

FrontDoor, LLC

Clayton, Northern (MO, KY)

Hybrid

USD 55,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Paid time off

Opportunities for advancement

Job summary

FrontDoor, LLC is seeking a Night Operations Manager for Seven Gables in Clayton, MO. You will lead hotel front desk and on-site restaurant operations, drive guest satisfaction, and manage budgets and staff performance.

Responsibilities include supervising front desk, reservations, room assignments, restaurant service, labor costs, and safety compliance while collaborating with housekeeping and maintenance to ensure a seamless guest experience.

Qualifications

Minimum 3–5 years of hospitality management experience in hotel settings with F&B operations.
Strong knowledge of front desk procedures, restaurant operations, and customer service principles.
Experience managing budgets, labor costs, and performance metrics.
Proficiency with PMS, POS systems, and MS Office.

Responsibilities

Oversee front desk operations including check-in/out, reservations, and guest inquiries.
Manage on-site restaurant operations, staffing, and guest satisfaction.
Monitor occupancy, revenue opportunities, and financial performance.
Lead hiring, training, scheduling, and performance evaluations of staff.
Ensure compliance with food safety, sanitation, and health regulations.

Skills

Leadership

Guest service

Budgeting

Communication

Team management

Operational oversight

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS

POS systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Operations Manager Seven Gables

Clayton, MO, US

3 days ago Requisition ID: 1894

Position Summary

The Operations Manager is responsible for overseeing the daily operations of both the hotel front desk and on-site restaurant, ensuring exceptional guest experiences, efficient service delivery, and strong financial performance. This leadership role manages staff, maintains operational standards, coordinates guest services, and drives revenue through excellent customer service and team development.

Key Responsibilities

Hotel Operations

Manage all front desk operations, including guest check-in/check-out procedures, reservations, room assignments, and guest inquiries.
Ensure a high level of guest satisfaction by addressing concerns, resolving complaints, and creating memorable guest experiences.
Monitor occupancy levels, room availability, and revenue opportunities.
Maintain compliance with hotel policies, procedures, and brand standards.
Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
Oversee daily restaurant operations, including service quality, staffing, and guest satisfaction.
Monitor food and beverage service standards to ensure a positive dining experience.
Manage restaurant scheduling, labor costs, inventory levels, and ordering processes.
Ensure compliance with food safety, sanitation, and health regulations.
Work closely with kitchen and service staff to optimize efficiency and customer satisfaction.

Leadership & Staff Management

Recruit, train, supervise, and evaluate front desk and restaurant team members.
Create staff schedules and ensure adequate coverage for all shifts.
Conduct regular team meetings and performance reviews.
Foster a positive, professional, and guest-focused work environment.
Provide coaching and support to improve employee performance and engagement.
Monitor departmental budgets, labor costs, and operational expenses.
Analyze sales, occupancy, and performance reports to identify opportunities for improvement.
Assist with revenue management strategies and promotional initiatives.
Maintain accurate records, reports, and operational documentation.
Ensure proper cash handling and financial controls are followed.

Guest Experience

Serve as a visible leader and point of contact for guests.
Respond promptly and professionally to guest concerns and service recovery situations.
Develop and implement initiatives to enhance guest satisfaction and loyalty.
Ensure both hotel and restaurant operations consistently deliver exceptional hospitality.

Qualifications

Minimum of 3–5 years of hospitality management experience, preferably in a hotel with food and beverage operations.
Strong knowledge of hotel front desk procedures, restaurant operations, and customer service principles.
Excellent leadership, communication, and interpersonal skills.
Experience managing budgets, labor costs, and operational performance metrics.
Proficiency with hotel property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office applications.
Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Food Safety Certification or willingness to obtain certification.
Experience with revenue management and hospitality analytics.
Leadership and team development
Problem-solving and conflict resolution
Organizational and multitasking skills
Effective communication

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to work in a fast-paced hospitality environment.
Health, dental, and vision insurance
Paid time off
Leadership role with autonomy and impact
Opportunities for advancement within the organization
A professional and team-focused work environment

The Operations Manager plays a critical role in ensuring both the hotel and restaurant operate efficiently while delivering outstanding guest experiences and achieving business objectives.

Preferred Qualifications