Front Office Lead: Guest Experience & Operations

Blue Sky Hospitality Solutions; Palmdale (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Blue Sky Hospitality Solutions seeks an Assistant Front Office Manager for the Embassy Suites in Palmdale, California. This role involves overseeing front desk operations to ensure exceptional guest experiences while managing staff and optimizing room revenue.

The ideal candidate should have at least 2 years of hotel front office experience, strong leadership skills, and proficiency with Hilton systems. The position offers opportunities to cultivate guest relationships and foster teamwork in a fast-paced environment.

Qualifications

• Minimum 2 years of hotel front office experience.
• Previous supervisory or leadership experience preferred.
• Ability to work flexible schedules including weekends, holidays, and evenings.

Responsibilities

• Oversee daily front desk operations including check-in and check-out.
• Ensure all guests receive exceptional service from arrival through departure.
• Support room revenue optimization through upselling and inventory management.

Skills

Strong guest service

Communication skills

Conflict resolution

Leadership

Time management

Education

High School Diploma required; Associate's or Bachelor's degree preferred

Tools

Hilton OnQ

Microsoft Office

Job description

Blue Sky Hospitality Solutions seeks an Assistant Front Office Manager for the Embassy Suites in Palmdale, California. This role involves overseeing front desk operations to ensure exceptional guest experiences while managing staff and optimizing room revenue.

The ideal candidate should have at least 2 years of hotel front office experience, strong leadership skills, and proficiency with Hilton systems. The position offers opportunities to cultivate guest relationships and foster teamwork in a fast-paced environment.