Front Office Lead — Guest Experience & Operations

Hampton Inn by Hilton; Albuquerque (NM); On-site; USD 50,000 - 70,000; Full time

Job summary

Hampton Inn by Hilton in Albuquerque, NM is seeking a Front Office Manager to supervise daily front desk operations, guest relations, and reservations. The role requires coordinating with housekeeping and maintenance, managing cash handling, and maintaining accurate records to ensure a welcoming, efficient lobby.

The position emphasizes staff training, adherence to brand standards, and delivering high levels of guest satisfaction through professional service and strong communication with guests

Qualifications

• Strong front office and office administration skills, including managing daily operations, schedules, and documentation.
• Proven ability to deliver customer satisfaction through high-quality customer service and professional guest interactions.
• Excellent communication skills, with the ability to communicate clearly and respectfully with guests, team members, and management.
• Experience supervising or leading a team in a hospitality or service environment, with effective coaching and delegation abilities.
• Solid organizational and problem-solving skills, with attention to detail and the ability to handle multiple priorities.]
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Responsibilities

• Oversee daily front desk operations, including check-in/check-out, room assignments, guest inquiries and reservations.
• Lead and schedule front desk team members; ensure adherence to brand standards and monitor performance.
• Resolve guest concerns and coordinate with housekeeping and maintenance to maintain guest satisfaction.
• Manage cash handling and reports; maintain accurate records.
• Train staff, implement front office procedures, and support a welcoming, efficient lobby environment.

Skills

Front desk operations

Customer service

Communication

Team leadership

Organizational skills

Problem-solving

Cash handling

Flexibility

Education

High school diploma or equivalent

Hospitality or business-related post-secondary education (a plus)

Tools

Hotel management systems

Job description

Hampton Inn by Hilton in Albuquerque, NM is seeking a Front Office Manager to supervise daily front desk operations, guest relations, and reservations. The role requires coordinating with housekeeping and maintenance, managing cash handling, and maintaining accurate records to ensure a welcoming, efficient lobby.

The position emphasizes staff training, adherence to brand standards, and delivering high levels of guest satisfaction through professional service and strong communication with guests