Front Office- Insurance Coordinator

Community Dental Partners; Leander (TX); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

401(k)

Health (PPO/HSA), Vision, Dental

Paid Time Off

Holiday Pay

Career Growth Opportunities

Company provided online learning courses

Paid training

Employee fun days

Holiday celebrations

Job summary

Community Dental Partners is hiring a Front Office Assistant - Insurance Coordinator at Westlake Pediatric Dentistry & Orthodontics. This role emphasizes greeting patients, verifying insurance, and providing excellent customer service. The ideal candidate is a high school graduate with strong communication skills, is dependable, and enjoys multitasking. The position offers a competitive pay of $17/hr, Monday to Thursday work schedule, and multiple employee benefits, including health and 401(k).

Qualifications

• High school graduate or equivalent education.
• Written and verbal communication skills.
• Customer service experience is a plus.

Responsibilities

• Greet patients upon arrival.
• Verify insurance and frequencies when needed.
• Confirm patients the day before and the day of the appointment.

Skills

Written and verbal communication skills

Customer service experience

Ability to multitask

Dependability

Team player

Education

High school graduate or equivalent education

Tools

Knowledge of computer software applications

Job description

FRONT OFFICE ASSISTANT - INSURANCE COORDINATOR

Location: Westlake Pediatric Dentistry & Orthodontics (Dr. Raymonds Office) (Westlake Ortho)

Schedule: Monday-Thursday

Salary: $17/hr (based on experience)

Reports to: Practice Manager

Key Partnership: Clinical, Billing, and Operations

Department: Operations

Classification: Non-Exempt

BENEFITS & PERKS

• 401(k)
• Health (PPO/HSA), Vision, Dental
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program

POSITION OVERVIEW

Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!

ESSENTIAL DUTIES

• Greet patients upon arrival
• Receive paperwork and insurance information from the Greeter; conduct a secondary check for accuracy before scanning in the system
• Change and update patient(s) status in the computer according to established guidelines
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments; update the notes in the system to reflect any changes made
• Verify insurance and frequencies when needed
• Review the schedule in advance to ensure appointments and patients are due before confirming them
• Confirm patients the day before and the day of the appointment; reappoint examination appointments, refer other appointments to the proper person for reappointment if necessary
• Back up the Greeter when they are not at the station or are performing a trust walk
• Clean/maintain front office area/lobby
• Perform other duties as assigned

REQUIREMENTS

• High school graduate or equivalent education
• Written and verbal communication skills
• Customer service experience is a plus
• Ability to multitask and prioritizeDependability
• Team player

KEY SKILLS & ABILITIES, CHARACTERISTICS OF A GOOD FIT

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and a role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team player with great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skills

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and affirmative action employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.