Front Office Experienced Insurance Coordinator Bilingual

Community Dental Partners; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Dental insurance

Paid Time Off

Holiday Pay

Life insurance

Job summary

Community Dental Partners is seeking an Insurance Coordinator to verify insurance and support patients, staff, and doctors in the front office. The role emphasizes patient experience, accurate data entry, and strong communication.

Responsibilities include greeting patients, confirming insurance details, scheduling, and maintaining a welcoming lobby while upholding company policies and a high standard of service.

Qualifications

• Experience preferred
• Education: High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing
• Dependability
• Team player

Responsibilities

• Greet patients upon arrival
• Receive paperwork and insurance information from the Greeter, verify accuracy before scanning
• Change and update patient status in the system
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments; update notes
• Verifying insurance and frequencies when needed
• Review the schedule in advance to ensure appointments and patients are due
• Confirm patients the day before and the day of the appointment; reappoint examinations as needed
• Back up the Greeter when unavailable
• Clean/maintain front office area/lobby
• Perform other duties as assigned

Skills

Written communication

Verbal communication

Customer service

Multitasking

Dependability

Team player

Interpersonal skills

Education

High School diploma or equivalent

Job description

Insurance Coordinator

Reports to: Practice Manager
Key Partnership: Clinical, Billing, and Operations
Department: Operations
Salary: $17/hr (based on experience)
Classification: Non-Exempt
Status: Full Time

About this role: Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!

Job Responsibilities:

• Greet patients upon arrival
• Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.
• Change and update patient(s) status in the computer according to establishes guidelines
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
• Verifying insurance and frequencies when needed.
• Review the schedule in advance to ensure appointments and patients are due before confirming them.
• Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
• Back up the Greeter when they are not at the station or are performing a trust walk.
• Clean/maintain front office area/lobby
• Perform other duties as assigned

Basic Qualifications:

• Experience preferred
• Education: High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing
• Dependability
• Team player

Key skills and abilities, Characteristics of a good fit:

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skills
• Great at building relationships with new people
• Great interpersonal skills

Benefits:

• 401(k)
• Health (PPO/HSA), Vision, Dental,
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Company provided Polos
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program
• Employee, Spouse, and Child Life Insurance Options
• Accident Insurance

Schedule and Location:

Mon-Tues: 10-6, Wed: 9-5, Fri: 9-5, Thurs: 11-7. Sat: Closed, Sun: Closed
Converse Smiles

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affi… Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Internal ID: CDP100