Front Office Insurance Coordinator Bilingual

Community Dental Partners; Laredo (TX); On-site; USD 31,053,859 - 42,014,044; Full time

Benefits offered by this job

401(k)

Health (PPO/HSA)

Vision

Dental

Disability insurance

Life Insurance

Paid Time Off

Holiday Pay

CPR & Hep B certs

Career Growth

Online learning

Competitive Compensation

Paid training

Employee fun days

Holiday celebrations

EAP

Perks @ Work

Job summary

Community Dental Partners is seeking a Front Office Assistant - Insurance Coordinator to greet patients, verify insurance, and support the front desk team. The role emphasizes accurate data entry, scheduling support, and friendly patient interactions to ensure a smooth visit experience.

The ideal candidate has strong communication, multitasking, and dependability, with a focus on teamwork in a fast-paced dental office environment. Training provided; non-exempt, on-site in Laredo.

Qualifications

• High School graduate or equivalent.
• Strong written and verbal communication skills.
• Customer service experience a plus.
• Multitasking and prioritization abilities.
• Dependability and teamwork are essential.

Responsibilities

• Greet patients upon arrival and verify insurance information.
• Enter and update patient data in the system; confirm appointments.
• Answer phone questions about policies, insurance, and treatments.
• Verify insurance and frequencies; review schedules in advance.
• Support Greeter and maintain front office area.

Skills

Customer service

Multitasking

Dependability

Team player

Written and verbal communication

Interpersonal skills

Organizing workloads

Attention to detail

Initiative

Education

High School graduate

Tools

Computer software applications

Job description

FRONT OFFICE ASSISTANT - INSURANCE COORDINATOR

Location: Smile Magic Laredo

Schedule: Tuesday-Saturday

Salary: $12.75/hr (based on experience)!

Reports to: Practice Manager

Key Partnership: Clinical, Billing, and Operations

Department: Operations

Classification: Non-Exempt

BENEFITS & PERKS

• 401(k)
• Health (PPO/HSA), Vision, Dental,
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program
• Employee, Spouse, and Child Life Insurance Options
• Accident Insurance

POSITION OVERVIEW

Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!

ESSENTIAL DUTIES

• Greet patients upon arrival
• Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.
• Change and update patient(s) status in the computer according to establishes guidelines
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
• Verifying insurance and frequencies when needed.
• Review the schedule in advance to ensure appointments and patients are due before confirming them.
• Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
• Back up the Greeter when they are not at the station or are performing a trust walk.
• Clean/maintain front office area/lobby
• Perform other duties as assigned

REQUIREMENTS

• Education: High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing
• Dependability
• Team player

KEY SKILLS & ABILITIES, CHARACTERISTICS OF A GOOD FIT

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skills
• Great at building relationships with new people
• Great interpersonal skills

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affimative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Internal ID: CDP100