Front Office II

Beacon Oral Specialists; McLean (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

Referral Program

Job summary

Beacon Oral Specialists in McLean, VA is seeking a Front Office II professional. This role involves welcoming patients, managing appointments, maintaining records, and ensuring insurance verification. Candidates should have a high school diploma and proven experience in healthcare administration. Excellent communication and organizational skills are essential. Benefits include health and dental insurance, a 401(k) plan, and more. This full-time position requires on-site work with a schedule from Monday to Friday.

Qualifications

• Proven experience as a Front Office Administrator or similar role in a healthcare setting.
• Ability to use discretion while working with sensitive information.
• Passionate about healthcare excellence.

Responsibilities

• Greet patients warmly and handle registration and insurance verification.
• Manage appointment calendar and coordinate with surgery staff.
• Answer phone calls and respond to email inquiries professionally.
• Maintain and update patient records accurately and confidentially.
• Assist patients with insurance coverage and financial responsibilities.
• Coordinate administrative tasks for the smooth operation of the office.
• Deliver exceptional customer service to enhance patient satisfaction.
• Comply with office policies and maintain confidentiality.

Skills

Organizational skills

Customer service mindset

Effective written and verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Location: McLean Oral & Facial Surgery, McLean, VA
Job Title: Front Office II
Job Type: Fulltime

Your new career awaits you…

We are an oral surgery office looking for a Front Office II professional with excellent organizational and administrative skills.

Responsibilities

• Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
• Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
• Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
• Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
• Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
• Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
• Patient Care and Satisfaction: Strive to deliver a five‑star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check‑in to check‑out.
• Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.

Required Qualifications

• High school diploma or equivalent is required.
• Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is required.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset.
• Effective written and verbal communication skills.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills.
• Passionate about healthcare excellence.

Schedule

• Monday to Friday, 8 hour shift

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Referral Program

Special Requirements

• Working on‑site is essential to the function of this position.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
• This is not an all‑inclusive list of job‑related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.

Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.