Front Office Host

Hyatt Hotels; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Park Hyatt Washington seeks a Full-Time Front Office Host to enhance the guest experience in a luxury setting. Ideal candidates will possess strong customer service skills, with responsibilities ranging from guest registration to processing payments, and must be available for various shifts, including weekends and holidays.

Benefits

Medical, Dental and Vision Insurance after only 30 days

Free room nights, Discounted and Friends Rate, Family Room Rate

Discounted F&B when staying at Hyatt Hotels

401(k) Retirement Matching Plan (up to 4%)

Paid Time Off including new child leave

Tuition reimbursement

Complimentary employee meals

Employee stock purchase plan

Qualifications

• 1-year front office experience preferred.
• Prior customer service experience required.
• Ability to stand for long periods of time.

Responsibilities

• Responsible for guest registration and hotel services communication.
• Engage in casual conversation to enhance guest experience.
• Process forms of payment and respond to guest inquiries.

Skills

Customer Service

Communication

Guest Relations

Job description

Park Hyatt Washington is seeking a Full-Time Front Office Host to join our Rooms team.Not only will you be a part of an elite luxury service team, but you will be part of our hotel which was recognized by Travel + Leisure’s World’s Best Awards as a top 10 hotel in the world!

Key Responsibilities

Front Office associates are highly visible colleagues who have a direct impact on creating the ultimate guest experience. This role includes but is not limited to:

• Being responsible for the guest registration process as well as communicating hotel services and promotions
• Engaging in casual conversation directly impacting the guest experience
• Processing forms of payment
• Responding to guest inquiries and requests in person and via phone
• Providing consistent, luxury customer service to guests

Salary

Starting hourly rate of $23.50 per hour, based on experience

We offer excellent benefits:

• Medical, Dental and Vision Insurance after only 30 days
• Free room nights, Discounted and Friends Rate, & Family Room Rate
• Discounted F&B when staying at Hyatt Hotels
• 401(k) Retirement Matching Plan (up to 4%)
• Paid Time Off including new child leave
• Tuition reimbursement
• Complimentary employee meals
• Employee stock purchase plan

Qualifications:

• 1-year front office experience preferred
• Prior customer service experience required
• Full-time availability, including AM and PM shifts, weekends, and holidays
• Refined communication skills
• Ability to stand for long periods of time