Front Office Host

Hyatt Hotels Corporation; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Washington is seeking a Full-Time Front Office Host to enhance the guest experience. The role offers an opportunity to be part of a recognized luxury team, with responsibilities in guest registration, customer service, and payment processing, all while providing exceptional hospitality.

Benefits

Medical, Dental and Vision Insurance

Free room nights and Discounts

401(k) Retirement Matching Plan

Paid Time Off including new child leave

Complimentary employee meals

Employee stock purchase plan

Qualifications

• 1-year front office experience preferred.
• Prior customer service experience required.
• Availability for AM/PM shifts, weekends, and holidays.

Responsibilities

• Responsible for guest registration and communicating hotel services.
• Engage in conversation to enhance guest experience.
• Process payments and respond to inquiries.

Skills

Customer Service

Communication

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Park Hyatt Washington is seeking a Full-Time Front Office Host to join our Rooms team.Not only will you be a part of an elite luxury service team, but you will be part of our hotel which was recognized by Travel + Leisure’s World’s Best Awards as a top 10 hotel in the world!

Key Responsibilities

Front Office associates are highly visible colleagues who have a direct impact on creating the ultimate guest experience. This role includes but is not limited to:

• Being responsible for the guest registration process as well as communicating hotel services and promotions
• Engaging in casual conversation directly impacting the guest experience
• Processing forms of payment
• Responding to guest inquiries and requests in person and via phone
• Providing consistent, luxury customer service to guests

Starting hourly rate of $23.50 per hour, based on experience

We offer excellent benefits:

• Medical, Dental and Vision Insurance after only 30 days
• Free room nights, Discounted and Friends Rate, & Family Room Rate
• Discounted F&B when staying at Hyatt Hotels
• 401(k) Retirement Matching Plan (up to 4%)
• Paid Time Off including new child leave
• Complimentary employee meals
• Employee stock purchase plan

Qualifications:

• 1-year front office experience preferred
• Prior customer service experience required
• Full-time availability, including AM and PM shifts, weekends, and holidays
• Refined communication skills
• Ability to stand for long periods of time

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