Front Office Host

Hyatt Hotels Corporation; Friendly (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Host to deliver exceptional service and create memorable guest experiences. This role requires a friendly, professional demeanor and the ability to handle multiple tasks efficiently. You'll manage check-ins, reservations, and guest inquiries, all while embodying the Hyatt spirit of care and attention. With competitive pay and a range of benefits, including medical insurance and paid time off, this position offers a fantastic opportunity for growth within the company. If you're passionate about hospitality and eager to make a difference, this role is perfect for you.

Benefits

Medical, Dental and Vision Insurance

Free Uniforms

Paid Vacation

Tuition Reimbursement

Discounted Room Nights

Referral Bonuses

Complimentary Rooms

Qualifications

• Previous customer service experience, preferably in hospitality.
• Ability to multi-task and work well under pressure.

Responsibilities

• Manage guest check-ins and reservations efficiently.
• Handle guest inquiries and resolve issues professionally.
• Coordinate with housekeeping to ensure room readiness.

Skills

Customer Service

Professional Communication

Multi-tasking

Problem Solving

Windows Environment Knowledge

Education

High School Diploma or Equivalent

Job description

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Job Overview:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met, they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Position: Front Office Host

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Responsibilities include:

• Answer multi-line phones in a courteous, professional manner.
• Create new reservations either in person, via email or by telephone.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Work with other staff members to ensure that all guest rooms meet their requests and hotel standards.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Research and resolve disputed charges for guests.
• Follow up with guests regarding satisfaction with guest-related issues.
• Process all checkouts including resolving any late and disputed charges.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Assist management in training, motivating, and coaching employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Wage Information:

The salary range for this position is $21.00 to $27.30. The starting hourly rate is $21.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

Qualifications

• Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus.
• Friendly and outgoing with a good attitude and professionalism.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure.
• Computer knowledge using a Windows environment.
• Ability to stand for long periods of time.
• Availability for days, nights, mid shifts, weekends and holidays preferred.

As a colleague, we have you covered with awesome benefits! Some of those include:

• Medical, Dental and Vision Insurance after 30 days of employment.
• Free Uniforms and cleaning service for uniforms.
• Paid Vacation, sick leave and up to 2 float days.
• Paid Family Bonding Time.
• Tuition and Wellness Reimbursement.
• Free Parking.
• Referral Bonuses.
• Discounted room nights and Friends and Family discounts at any participating Hyatt location starting on your first day of employment.
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service.

Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.