Guest Service Host – Slough | Monday to Friday

Bennett Hay Ltd; Friendly (MD); On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a Guest Service Host to be the welcoming face of a premium client site. This role involves providing a seamless reception and concierge service, ensuring that every guest receives outstanding service. The ideal candidate will thrive in a fast-paced environment, showcasing excellent organizational and interpersonal skills. With a commitment to high standards and a friendly demeanor, you will play a key role in creating a positive first impression. Join a supportive team that values professional growth and community, and enjoy benefits like a health cash plan and a cycle-to-work scheme.

Benefits

Pension and Life Assurance

Health Cash Plan

Cycle to Work Scheme

Professional Growth Opportunities

Friendly Work Environment

Holiday Purchase Scheme

Qualifications

• 2-4 years of experience in a guest service or reception role.
• Friendly, confident, and professional demeanor.
• Strong multitasking and organizational abilities.

Responsibilities

• Provide a welcoming reception service for all visitors and staff.
• Manage the visitor management system and issue relevant passes.
• Maintain cleanliness and presentation across reception and meeting areas.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Communication Skills

Microsoft Office Proficiency

Tools

Meeting Room Software

Job description

Job Title: Guest Service Host

Location: Near Slough Trading Estate

Salary: £32,960 per annum

Contract Type: Full-time

Working Hours: 40 hours per week

Working Days: Monday to Friday

Shift Pattern: 8am – 5pm

Holiday Entitlement: 20 days plus Bank Holidays

About the Role

As a Guest Service Host, you will be the welcoming face of a premium client site, providing a seamless, professional, and friendly reception and concierge service. You will be the first point of contact for visitors, contractors, and staff, ensuring every guest receives outstanding service and that the front-of-house area runs smoothly and efficiently.

This role is ideal for someone who is highly organised, confident, personable, and thrives in a fast-paced, client-focused environment.

Key Responsibilities

• Provide a welcoming reception service, managing all visitors, contractors, and employees with professionalism

• Ensure the reception desk is manned at all times (08:00 – 17:30)

• Manage our client’s visitor management system and issue relevant passes

• Escort guests to meeting rooms and ensure host arrival

• Prepare and maintain meeting rooms with correct seating, table setup, and refreshments

• Oversee beverage and catering service, including restocking stations and ensuring presentation standards

• Operate meeting room booking software, switchboard duties (when needed), and building entry/exit protocols

• Maintain cleanliness and presentation across reception and meeting areas

• Manage pantry areas, including dishwashers, coffee machines, and kitchen supplies

• Handle weekly orders (milk, fruit, breakfast), and manage stationery, post, couriers, archiving, and pool car key issuing

• Act as a point of contact for building occupants and guests, offering outstanding customer care

• Report and follow up on any building faults or service requests

• Support any planned or ad-hoc service requirements

Health, Safety & Environmental Responsibilities

• Comply with all company safety and environmental procedures

• Use equipment and PPE safely and report any safety concerns or incidents

• Support safety investigations and improvements proactively

• Maintain awareness of environmental impact and contribute to sustainability goals

What We’re Looking For

• 2–4 years of experience in a front-of-house, reception, concierge, or guest service role

• Friendly, confident, and professional with a can-do attitude

• Excellent organisational skills with the ability to multitask and adapt

• Strong interpersonal and communication skills

• High standards of personal presentation and workplace tidiness

• Proficient in Microsoft Office and meeting room software

• Comfortable working both independently and as part of a team

• Hospitality or customer service background desirable

Benefits

• Pension and life assurance

• Health cash plan for you and your dependents

• Cycle to work scheme

• Opportunities for professional growth

• Friendly work environment with a sense of community

• Holiday purchase scheme

Start Date: 14 May 2025

Please do not call our Head Office for vacancy related questions, as our HR Recruitment team is not always on site and prefer emails.