Front Office | Guest Service Agent

FONTAINEBLEAU; Miami Beach (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join their team in Miami Beach. This role is pivotal in ensuring that guests experience seamless check-in and check-out processes, embodying the essence of exceptional service. As part of a vibrant environment that blends luxury and modernity, you will engage with guests, manage transactions, and respond to their needs, all while working in a historically significant hotel. If you are organized, possess strong problem-solving skills, and thrive in a dynamic atmosphere, this opportunity is perfect for you.

Qualifications

• Strong organizational skills and ability to solve problems effectively.
• Bilingual candidates are highly desirable for this role.

Responsibilities

• Provide courteous and competent services during guest check-in and check-out.
• Handle paperwork and respond to guest comments and requests.

Skills

Problem Solving

Effective Communication

Bilingual

Education

High School Diploma

College Degree

Job description

Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

Responsible for providing courteous and competent services to ensure guests are processed efficiently during check-in on arrival and check-out on departure.

Examples of Duties, includes but is not limited to the following:

1. Complete necessary paperwork and respond to guest comments and requests.
2. Collect proper cash, credit card, or other form of payment.
3. Post all room charges, paid outs, and corrections accurately.
4. Check availability and rates on a continuous basis.
5. Perform other related duties as assigned.

Qualifications

• Well organized and demonstrated strong problem solving skills.
• Ability to communicate effectively and establish and maintain effective working relationships with staff.
• Bilingual highly desirable.
• High school education or equivalent. College degree preferred.