Guest Service Agent

Hyde Johannesburg Rosebank; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team as a Guest Service Agent at a historic Miami Beach hotel. You will create welcoming experiences for guests while ensuring their needs are met with exceptional service. This role offers the chance to be part of a passionate team in a dynamic environment, contributing to the hotel's legacy and guest satisfaction.

Benefits

Competitive package

Development opportunities

Creative work environment

Qualifications

• Minimum 2 years in a customer service role, preferably in an upscale hotel.
• Excellent communication skills in English and Spanish.

Responsibilities

• Welcome, greet, and check guests in.
• Handle all guest requests and ensure guest privacy.
• Encourage up-selling to maximize rates.

Skills

Communication

Customer Service

Hospitality

Problem Solving

Adaptability

Tools

Opera

Job description

Join to apply for the Guest Service Agent role at Hyde Johannesburg Rosebank.

Company Description

Join the team at The Balfour - A Morgans Original, a historic Miami Beach landmark since 1940, now managed by Ennismore. The Balfour is an Art Deco gem in the South of Fifth neighborhood with iconic original design touches that feel like a laid-back social hub for guests and the neighborhood. Be part of a team dedicated to maintaining the hotel’s legacy while delivering outstanding service in this unique and dynamic setting where you can be your best self.

Job Description

What you'll do...

• Be part of a team that works towards a common goal and creates a welcoming environment for guests and team members alike
• Actively and proactively welcome, greet, and check guests in
• Inform guests with knowledge of the hotel, all its offerings, the city, and local recommendations
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow-up
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes, and account inquiries
• Handle all guest requests, accidents, and/or thefts promptly, and record all matters in the hotel-specific recording process
• Update and maintain the Front Office handover book, and pass on all guest feedback to the Manager on duty
• Ensure guest privacy and security, and that confidential guest information is not disclosed
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies
• Complete the appropriate reports and audits during shift
• Comply with hotel credit policy regarding payments and account management
• Encourage up-selling to maximize rates
• Maintain cleanliness and organization of work areas
• Perform any other reasonable duties as assigned

Qualifications

What we're looking for...

• Minimum 2 years in a customer service role, preferably in an upscale or lifestyle hotel
• Opera experience preferred
• Gracious, friendly, and fun demeanor
• Ability to prioritize and adapt to changing needs
• Excellent communication skills in English and Spanish
• Passion for hospitality and guest-centered approach
• Positive attitude and ability to turn situations into positive experiences
• Ability to think strategically and pay attention to detail
• Responsible, reliable, and ethical
• Decisive and proactive

Additional Information

What's In It For You...

• Opportunity to join an innovative, fast-growing international group
• Creative and rewarding work environment
• Part of a passionate team creating great hospitality experiences
• Competitive package and development opportunities

Morgans Originals is part of the Lifestyle Collective of Ennismore, a global hospitality company with purpose at its heart.