Front Office & Guest Experience Leader

Tamaya Enterprises Inc. D; Santa Ana Pueblo (NM); On-site; USD 52,000 - 68,000; Full time

Job summary

Tamaya Enterprises Inc. D in Santa Ana Pueblo, NM seeks a Front Office Manager to lead daily front and back office operations, oversee guest services, and collaborate with the Revenue Manager to optimize occupancy and revenue. The role requires a Bachelor’s degree or substantial related experience and strong PMS knowledge.

Ability to manage expenses, staff training, and uphold company policies is essential. 21+ and Pueblo license eligibility are also required.

Qualifications

• Bachelor's degree from four-year college or university; or seven to ten years related experience or equivalent.

Responsibilities

• Oversees daily operation of all Front and Back of house activities.
• Establishes policies and procedures, service and quality standards.
• Implements financial and operational plans aligned with vision and strategy.
• Balances guest experience with fiscal prudence and loyalty programs.
• Coordinates with Revenue Manager on inventory restrictions and pricing to optimize revenue and occupancy.

Skills

Interpersonal skills

Leadership

Staff training

Hiring & interviewing

Communication

Time management

Analytical skills

Problem solving

Team player

Education

Bachelor's degree

Tools

PMS (Property Management System)

MS Word

MS Excel

MS Outlook

Job description

Tamaya Enterprises Inc. D in Santa Ana Pueblo, NM seeks a Front Office Manager to lead daily front and back office operations, oversee guest services, and collaborate with the Revenue Manager to optimize occupancy and revenue. The role requires a Bachelor’s degree or substantial related experience and strong PMS knowledge.

Ability to manage expenses, staff training, and uphold company policies is essential. 21+ and Pueblo license eligibility are also required.