Housekeeping - Training Lead

Broadmoor; Colorado Springs (CO); On-site; USD 22,446 - 31,968; Full time

Benefits offered by this job

Career Development

Comprehensive benefits

Job summary

The Broadmoor in Colorado Springs is seeking a Housekeeping - Training Lead to support leadership, train supervisors and line staff, and uphold the property’s service standards. You will monitor performance, reinforce training, and coordinate with the Training Executive and Building Executive to drive improvements.

This role requires supervising experience, strong communication, and a hands-on approach in a fast-paced luxury hotel environment, with a focus on safety, policy adherence, and guest

Qualifications

• High school diploma or GED is required.
• One to three years related experience and/or training; supervisory and hospitality experience preferred.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.
• Occasional heavy lifting (up to 100 lbs with assistance).

Responsibilities

• Support hiring, training, and retraining of employees.
• Train the new team members according to the Training Program.
• Communicate with the Training Executive or the Building Executive if you present any challenges on your assignment or building.
• Monitor the performance of the new hires. Reinforce the training and provide honest and constructive feedback.
• Collaborate with the Executive Training Manager to create projects and training initiatives.
• Provide feedback and coaching the staff members on cleaning, AAA, Forbes and Hotel Standards, safety protocols and housekeeping Policies and Procedures.
• Execute inspections of the staff members to ensure they are performing according to the standards.
• During inspections, identify areas of improvement opportunities that can be reviewed during pre-shifts also sharing with the Training Executive.
• Rewarding and recognizing employees for their exceptional performance and by participating in various reward and recognition programs of the Department and Hotel.
• Participate in the employee progressive disciplinary process, including the coaching, counseling, and administration of employee discipline.
• Keep track of the special maintenance issues that you or your team reported and follow up, maintain open communication with your manager.
• Actively participates in timely administration of 90-day and annual performance process.
• Monitors the performance of new team members.
• Gains a complete understanding of the Hotel’s Safety and Security guidelines, SDS compliance and actively participates in fire / safety drills and the Bee Safe Committee.
• Attends regularly scheduled supervisor meetings and applicable leadership training classes to include preparing and delivering group presentations.
• Expertly communicates pertinent information including Department/Hotel updates.
• Helps with the planning and implementation of new or revised policies, guidelines, procedures, and processes.
• Assists in linen and supply inventories and completes all related paperwork.
• Willingness to work in a fast-paced, collaborative environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.

Skills

Enthusiastic team member

Interpersonal communication

Leadership

Training delivery

Hospitality experience

Heavy lifting awareness

Education

High school diploma or GED

Job description

Job Description

Posted Tuesday, July 28, 2026 at 6:00 AM | Expires Friday, August 28, 2026 at 5:59 AM

Job Title:

Housekeeping - Training Lead

Job Pay Rate:

$19.75/Hr.

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a keypartin continuing to uphold our reputation and providing exceptional service to our guests.

As a member of thehousekeepingteam, this positionis responsible forworking closely with thehousekeepingleadership to provide support and direction to supervisors and line employees. Monitors employee performance and compliance with all Housekeeping and Hotel policies and procedures. Coordinates the efforts of the housekeeping team to elevate service,expediteassignmentcompletionand deliver exceptional results. Performsnumerousduties of an Executive Housekeeper in their absence.

• Supports the hiring, training, and re-training of employeeprocess.


• Train the new team members according to the Training Program.


• Communicate with the Training Executive or the Building Executive if you present any challenges on your assignmentor building.


• Monitor the performance of the new hires. Reinforce the training and provide honest and constructive feedback.


• Collaborate with the Executive Training Manager to create projects and training initiatives.


• Provide feedback and coaching the staff members on cleaning, AAA, Forbes and Hotel Standards, safety protocols and housekeeping Policies and Procedures.


• Execute inspections of the staff members to ensure they are performing according to the standards.


• During inspections,identifyareas of improvement opportunities that can be reviewed during pre-shiftsalsosharingwith the Training Executive.


• Rewarding and recognizing employees for their exceptional performance and byparticipatingin various reward and recognition programs of the Department and Hotel.


• Participate in theemployeeprogressive disciplinary process, including the coaching, counseling, and administration of employee discipline.


• Keep track of the special maintenance issues that you or your team reported and follow up,maintainopen communication with your manager.


• Activelyparticipatesintimelyadministration of 90-day and annual performance process.


• Monitors the performance ofnew team members.


• Gains a complete understanding of the Hotel’s Safety and Security guidelines, SDS compliance and activelyparticipatesin fire / safety drills and the Bee Safe Committee.


• Attends regularly scheduled supervisor meetings and applicable leadership training classes to include preparing and delivering group presentations.


• Expertly communicates pertinent information including Department/Hotel updates.


• Helps with the planning and implementation of new or revised policies, guidelines, procedures, and processes.


• Assistsin linen and supply inventories andcompletesall relatedpaperwork.


• Willingness to work in a fast-paced,collaborativeenvironment.


• Uphold and abide by all Broadmoor policies, procedures, and safetyguidelines.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to bean accuratereflection of the current job, management reserves the right to revise the job or to require thatadditionalor different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or general education degree (GED); and one to three years related experience and/or training;priorHousekeepingsupervisory and hospitality experience preferred.


• Enthusiastic, friendly, and energetic teammemberwhoworkswell with others.


• Strong interpersonal communication skills


• Occasional heavy lifting (up to 100 lbs. withassistance) with a work environment that may be indoors and outdoors at times.

*Reasonable accommodations will be made for individuals with disabilities*

Why ChooseTheBroadmoor (Benefits)

Working at The Broadmoor is more than just a job.The Broadmoorinvests in our employees by offering comprehensive benefits packages andopportunities to gain experienceprofessionally.By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Career Development– We invest in our employees! As a member of the team, you will have theopportunity to gainexperienceyour career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation. This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.