Front Office - Front Desk Agent

The Broadmoor; Colorado Springs (CO); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Health & Dental

401k

Local discounts

Job summary

The Broadmoor is seeking a Front Desk Agent to provide prompt, courteous service and create a welcoming check-in & check-out experience for guests. You will be part of a team representing Forbes Five-Star and AAA Five Diamond standards, delivering warm first impressions and maintaining outstanding service throughout shifts.

Responsibilities include guest registration, handling payments, posting charges, balancing the bank, and ensuring desk organization while coordinating with upcoming shifts

Qualifications

• High school diploma or GED required; prior guest services or administrative experience helpful; equivalent combination of education and experience will be considered.

Responsibilities

• Comprehension of all Front Desk operations.
• Effectively resolves problems for guests.
• Continuously maintains five-star standards while offering above and beyond service for our guest.
• Constant awareness of all facilities, services and hours of operation.
• Responsible for thorough guest registration and efficient check out.
• Responsible for receiving forms of payment and accurately posting to guest accounts.
• Posts charges accurately.
• Balances his/her bank accurately and follow company policies regarding check acceptance.
• Maintains his/her station and keeps desk organized and stocked at all times.
• Passes on all information and charges to upcoming shifts.
• Ensures completion of daily agent jobs.
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Other duties as assigned.

Skills

Guest services

Administrative experience

Interpersonal communication

Education

High School Diploma or GED

Job description

Job Title

Front Desk Agent

Job Pay Rate

$18.00 per hour.

Job Summary

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. Are you warm, welcoming, and enjoy having an impactful first impression? If this describes you, then you should consider joining The Broadmoor’s Front Desk team. In this role you will provide prompt and courteous service and create an enjoyable check-in and check-out experience for our guests. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What You Will Be Doing

• Comprehension of all Front Desk operations.
• Effectively resolves problems for guests.
• Continuously maintains five-star standards while offering above and beyond service for our guest.
• Constant awareness of all facilities, services and hours of operation.
• Responsible for thorough guest registration and efficient check out.
• Responsible for receiving forms of payment and accurately posting to guest accounts.
• Posts charges accurately.
• Balances his/her bank accurately and follow company policies regarding check acceptance.
• Maintains his/her station and keeps desk organized and stocked at all times.
• Passes on all information and charges to upcoming shifts.
• Ensures completion of daily agent jobs.
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Other duties as assigned.

What We Are Looking For

• High school diploma or general education degree (GED); prior guest services or administrative experience helpful; equivalent combination of education and experience will be considered.
• The employee is occasionally required to lift/pull/push up to 50 pounds with assistance.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills

*Reasonable accommodations will be made for individuals with disabilities*

Why Choose The Broadmoor (Benefits)

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation. This posting is expected to close by the date listed at the top of the page. If necessary, this posting will remain open until filled.