Guest-Centric Front Office Lead

Hyatt; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading hotel chain in New York City seeks an Assistant Front Office Manager to ensure exceptional guest satisfaction while managing front office operations. The successful candidate will guide the team, address guest complaints effectively, and maintain smooth inter-departmental communications. Ideal applicants will possess over a year of leadership experience in hospitality, strong organizational skills, and proficiency in Microsoft Office applications. If you're ready for an exhilarating position at the heart of NYC, apply today!

Qualifications

• 1+ years of front-office leadership experience in hospitality.
• Familiarity with hotel operations is required.
• High energy and exceptional communication skills are essential.

Responsibilities

• Ensure smooth front office operations and guest satisfaction.
• Guide team and manage inter-departmental communications.
• Respond promptly to guest requests and complaints.
• Maintain guest room inventory and staffing levels.
• Handle cash operations and follow policies.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Leadership experience

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Job description

A leading hotel chain in New York City seeks an Assistant Front Office Manager to ensure exceptional guest satisfaction while managing front office operations. The successful candidate will guide the team, address guest complaints effectively, and maintain smooth inter-departmental communications. Ideal applicants will possess over a year of leadership experience in hospitality, strong organizational skills, and proficiency in Microsoft Office applications. If you're ready for an exhilarating position at the heart of NYC, apply today!