Front Office - Duty Manager

Accor Hotels; Greenlawn (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Accor Hotels is looking for a dynamic Front Office Duty Manager to oversee daily operations and deliver exceptional guest experiences. This role requires strong leadership, customer service expertise, and the ability to manage front desk operations in a luxury hotel setting. The ideal candidate will thrive in a fast-paced environment while ensuring a collaborative and efficient team culture.

Qualifications

• 1-2 years of front office management experience in luxury hotels.
• Fluency in English and Bahasa Indonesia is preferred.
• Proficiency in cash handling and financial reporting.

Responsibilities

• Manage daily front office operations including guest check-in/check-out.
• Supervise and mentor front desk staff.
• Ensure compliance with hotel policies and procedures.

Skills

Leadership

Customer Service

Communication

Problem Solving

Multitasking

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Job description

Company Description

Swissôtel Living Jakarta Mega Kuningan is a part of Mega Kuningan, a business district with various integrated mixed use developments located in South Jakarta, Indonesia. The 240 keys hotel is the newest Accor portfolio that offers a mix of studio, one and two bedroom serviced apartments designed as a compact fusion of Japanese character with Swiss simplicity which brings a warm and personal experience throughout the hotel that promotes vitality for the body, mind and soul.

Job Description

We are seeking a dynamic and customer-focused Front Office - Duty Manager to join our team. As a key member of our front office operations, you will be responsible for ensuring exceptional guest experiences while overseeing daily operations and leading our front desk team.

• Manage front office operations, including check-in/check-out procedures, reservations, and guest inquiries
• Provide outstanding customer service, addressing guest concerns promptly and professionally
• Supervise and mentor front desk staff, fostering a collaborative and efficient work environment
• Oversee cash handling procedures and maintain accurate financial records
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for front office operations
• Monitor and optimize front office performance metrics
• Ensure compliance with hotel policies, safety regulations, and industry standards
• Handle VIP guests and special requests with utmost care and attention to detail
• Participate in regular team meetings and contribute to continuous improvement initiatives

Qualifications

• 1-2 years of experience in a similar front office management role, preferably in a luxury hotel setting
• Strong knowledge of hotel management systems, particularly Opera PMS
• Proven leadership skills with the ability to mentor and inspire team members
• Excellent communication and interpersonal skills, with a focus on customer service
• Bachelor's degree in Hospitality Management or related field (preferred)
• Fluency in English and Bahasa Indonesia
• Proficiency in cash handling procedures and financial reporting
• Demonstrated ability to multitask and make decisive decisions in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Passion for the hospitality industry with a strategic mindset and adaptability to change