Front Office Director — Guest Experience & Operations

Schulte-Hospitality-Group; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health

Health Insurance

401(k) Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group invites applications for the role of Director of Front Office at Canopy Chicago Central Loop. This leader will drive front desk and housekeeping operations, forecast revenue and expenses, and mentor a diverse team to deliver exceptional guest experiences.

Ideal candidates bring director-level experience in hotel operations, a Bachelor’s in Hospitality Management or Business, and a passion for service excellence.

Qualifications

• Experience in Front Office and Housekeeping operations at director level or above.
• Bachelor's degree preferred, or equivalent experience.
• Strong leadership and financial acumen.

Responsibilities

• Managing rooms budget and financial plan.
• Forecasting room revenue and operating expenses.
• Maintaining statistical and financial records.
• Planning Front Desk and Housekeeping operations.
• Setting and achieving rooms' goals and incentives.
• Recruiting, training, and mentoring staff.
• Planning work schedules for individuals and teams.
• Engaging with guests and resolving issues.
• Ensuring events and conferences run professionally.
• Partnering with maintenance for repairs.
• Maintaining relationships with contractors and suppliers.
• Carrying out inspections of rooms and services.
• Ensuring licensing, health and safety compliance.

Skills

Front Office Leadership

Budgeting

Staff Training

Communication Skills

Education

Bachelor's Degree in Hospitality Management or Business

Job description

Schulte Hospitality Group invites applications for the role of Director of Front Office at Canopy Chicago Central Loop. This leader will drive front desk and housekeeping operations, forecast revenue and expenses, and mentor a diverse team to deliver exceptional guest experiences.

Ideal candidates bring director-level experience in hotel operations, a Bachelor’s in Hospitality Management or Business, and a passion for service excellence.