Front Office Director

Prime Group; Marathon (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Prime Group seeks a Director of Front Office to lead the guest-facing teams at our resort/hotel in Marathon, FL. You will steer the front desk, reservations, and night audit operations to ensure smooth check-ins, accurate check-outs, and protective rate integrity.

Ideal candidates bring 5+ years in frontline hospitality with 2+ years in management, strong PMS skills (Opera), and a proven track record in service recovery, upselling, and budget forecasting in upscale or full-service settings.

Qualifications

• 5+ years in front office at full-service hotels, with 2+ years in management.
• Proficiency with property management systems.
• Strong cash controls and audit discipline.
• Service recovery and upselling skills.
• Forecasting, yield management, and budget reading.

Responsibilities

• Lead and schedule front desk, reservations, and night audit teams to forecast.
• Protect rate integrity and partner with Revenue on rates and forecasts.
• Lead service recovery and resolve root issues.
• Oversee cash handling, audit accuracy, and accounting controls.

Skills

Front Office Management

Guest Services

Forecasting

Upselling

Team Leadership

Budgeting

Tools

Opera PMS

Job description

The first hello and the last goodbye are yours to own. As Director of Front Office, you will lead the team that creates our guests’ first and last impressions, keeping arrivals smooth, rates protected, and every guest issue handled with care before it grows.Job SummaryOwn the guest’s first and last impression at your resort. Lead reservations, the front desk, and guest services so check-in and check-out are fast and accurate, rates are protected, and issues are resolved early.What You'll DoIncluding but not limited to:Lead and schedule the front desk, reservations, and night audit teams to the forecastProtect rate integrity and partner with Revenue on rates and forecastsLead service recovery: listen fully, then resolve the root issueOversee cash handling, audit accuracy, and accounting controlsExplain the stayover process at check-in, so guests know what to expectWhat You Bring5+ years in front office at full-service hotels, with 2+ years in managementProficiency with property management systemsStrong cash controls and audit disciplineService recovery and upselling skillsForecasting, yield management, and critical thinking, with the ability to read rooms revenue and build a front office budgetA coaching style and a talent for recovering a bad arrival so well the guest remembers itExperience in upscale or full-service resort hospitality, including Hilton or Marriott, preferredWhy You'll Love It HereA director-level role at a resortA team that takes care of guests and each otherGrowth across the complexAbout Prime GroupPrime Group's vertically integrated approach unifies multiple real estate disciplines under a single roof, sharing a multifaceted vision of improved, sustainable real estate development through diverse strengths, strategic affiliates, and talented in-house professionals. Our portfolio includes retail centers, offices, mixed-use developments, hotels, resorts, restaurants, and residential single and multi-family communities, each supported through technology, planning, and experienced personnel. We are a privately owned company with the agility and strength to leverage unique opportunities, and growth is a measure of our success. Since Prime Group began as a residential real estate development company, we have grown to include commercial retail, office, hospitality, and mixed-use specialties, consultation, and management.If you are a motivated hospitality professional who takes pride in great service, we invite you to apply for the Director of Front Office position at Prime Group.Additional DetailsReports To: Managing DirectorLocation: Faro Blanco Resort or Courtyard by Marriott (Marathon, FL)Thank you for expressing interest in employment with Prime Group. While only those candidates considered for the position will be contacted, your resume will remain on file for 90 days. Prime Group is an Equal Opportunity Employer.