Remote Appointment Setter & CRM Coordinator

bakerroofing; North Carolina; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Baker Roofing Company is seeking a Customer Service Representative to generate interest from prospective and existing customers by outbound calls, texts, and emails. The role includes inputting data into CRM and setting up appointments for sales professionals.

The ideal candidate has at least a year of outbound sales or appointment setting experience, fluency in English, and strong MS Office skills. Some remote work flexibility may be available, and a high school diploma is required.

Qualifications

• High school diploma required; college preferred.
• At least 1 year of outbound sales/appointment setting experience.
• English fluency required.
• Driver license preferred.

Responsibilities

• Manage lead files and prioritize steps to maximize utilization.
• Communicate with customers regarding Baker Roofing offerings and scheduling.
• Work within CRM/Salesforce/Excel/other tools.
• Assist in scheduling of salespersons.
• Notify management of trends or issues in customer interactions.
• Ability to work with a team in a cooperative spirit.
• Occasional work-from-home opportunities.

Skills

Outbound sales

CRM/Salesforce

Communication

MS Office

Teamwork

Multitasking

Attention to detail

English fluency

Education

High school diploma

Tools

CRM/Salesforce

Outlook

Excel

Word

Job description

Baker Roofing Company is seeking a Customer Service Representative to generate interest from prospective and existing customers by outbound calls, texts, and emails. The role includes inputting data into CRM and setting up appointments for sales professionals.

The ideal candidate has at least a year of outbound sales or appointment setting experience, fluency in English, and strong MS Office skills. Some remote work flexibility may be available, and a high school diploma is required.