Front Office Coordinator - Temporary

LOG Surgery Center LLC; Lancaster (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Job summary

LOG Surgery Center LLC is looking for a Front Office Coordinator to join our team in Lancaster. This temporary, full-time role involves coordinating patient interactions, managing insurance processes, and ensuring smooth office operations. Applicants should have a high school diploma and experience in healthcare is preferred. Excellent communication skills and proficiency in office software are essential. This position may lead to flexible per diem work after three months, depending on performance and needs.

Qualifications

• High school graduate or equivalent.
• Previous experience in a clinical or hospital setting strongly preferred.

Responsibilities

• Assist in coordinating patient insurance prior to surgery.
• Greet surgical patients and family members on the day of surgery.
• Manage daily surgical schedule with staff.
• Coordinate with patients via phone and collect monies due.

Skills

Excellent customer service and communication skills

Organized and efficient

Detail-oriented and accurate with data

On-site collections of co-insurance, co-pays, and deductibles

Positive attitude and helpful demeanor

Computer experience and Microsoft Office Suite

Medical terminology experience

Education

High school graduate or equivalent

Tools

Electronic medical records

Microsoft Office Suite

Job description

LOG Surgery Center (LOG) is seeking to hire a Front Office Coordinator, to join our great team of professionals.

This is a temporary, full-time position with an initial commitment of approximately three (3) months. During this period, the employee will be expected to work a standard full-time schedule and fully engage in all assigned responsibilities associated with the role.

Upon successful completion of the initial three-month term, there may be an opportunity for continued employment in a per diem capacity, depending on organizational needs, performance, and mutual agreement. In a per diem arrangement, the candidate would transition from a fixed full-time schedule to working on an as‑needed basis, providing flexible support to the team when additional coverage or staffing is required.

SUMMARY OF POSITION

The Front Office Coordinator position interfaces with patients and families, physicians, and staff, admits patients and processes their paperwork, and updates patient demographics/information in system. A key component of this job is coordination with patients via phone and other electronic media, the collection of monies due on day of surgery, documenting these transactions in the billing system, and adhering to written policy regarding the handling of funds for procedures performed at the center. Works closely with the Business Office Manager, off‑site billing personnel, and for matters involving case scheduling with the Director of Nursing and OR Supervisor. Answer incoming phone calls.

RESPONSIBILITIES

• Assists in coordinating patient insurance prior to surgery.
• Greet surgical patients and their family members on the day of surgery, confirm all personal and insurance information with the patient.
• Enter demographic information in the computer software system.
• Answer incoming phone calls and direct calls to the appropriate individuals. Address voicemails.
• Chart prep including identification wristband and chart labels.
• Manage daily surgical schedule with LOGSC staff to assure proper order of cases and arrival times.
• Ensure future surgical cases are accurately reflected in the computer system sent by the physician’s office.
• Coordinate with patients via phone and other electronic media prior to the day of service, the collection of monies due on day of surgery, and document these transactions in the billing system.
• Work closely with the Business Office Manager on medical staff credentialing packages, administrative tasks, preparing new hire packets, etc.
• Petty cash counts.
• Daily checklists.
• Maintaining inventory and stocking office supplies.
• Verifying workers compensation coverage.
• Monitoring surgeons block schedules.
• Completing audits.
• Additional tasks as assigned.

REQUIREMENTS

EDUCATION

• High school graduate or equivalent.

EXPERIENCE

• Previous experience in a clinical or hospital setting strongly preferred.

SKILLS REQUIRED

• Excellent customer service and communication skills.
• Must be organized, efficient and a quick learner.
• Must be accurate with data and detail‑oriented.
• Have experience and/or strong desire to perform on‑site collections of patient co‑insurance, co‑pays, and deductibles.
• Positive attitude, eagerness to complete difficult tasks, and helpful demeanor a must.
• Must have the skills necessary to operate office equipment required to fulfill job duties (i.e. computer experience, electronic medical records experience, Microsoft Office Suite, etc.) essential.
• Medical terminology experience a plus.

ACCOUNTABILITY

• Complies with the facility’s time and attendance policy.
• Promotes teamwork between people, departments and services.
• Uses effective communication skills to create a culture of collaboration and respect.
• Accepts suggestions and feedback from others.
• Adheres to the professional standards set forth in the Employee Handbook.

Disclaimer

Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

LOG Surgery Center, LLC. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.