Front Office Coord Lead

University of Maryland Medical System; Maryland; On-site; USD 25,582 - 35,803; Full time

Job summary

University of Maryland Medical System is seeking a frontline Patient Access Associate to perform front office functions, including patient check-in, scheduling, registration, and copay collection, under limited supervision. You will verify insurance, manage calls, greet visitors, maintain charts and support billing and data entry, ensuring accurate records and smooth daily operations.

The role requires high school diploma, 4 years in healthcare front desk, and certification within six months,

Qualifications

• High School Diploma or GED required.
• Four (4) years of front-desk experience in healthcare.
• Certification in scheduling and registration within six months of hire.
• Experience with billing and patient payments preferred.
• Excellent communication and customer service skills.

Responsibilities

• Receives and screens visitors and handles telephone inquiries.
• Verifies patient demographics and insurance information prior to visits.
• Registers patients and collects co-pays and balances.
• Schedules physician visits and maintains calendars.
• Maintains medical records and charts per policy.
• Supports billing, collections, and data processing.
• Trains and guides junior staff as needed.
• Performs other duties as assigned.

Skills

Customer service

Scheduling

Registration

Phone etiquette

Data entry

Billing/collections

Cash handling

Communication

Education

High School Diploma or GED

College coursework preferred

Job description

Summary

Under limited supervision, provides all front office functions including customer service, telephone management, scheduling, registration, copay collections, account management, coding review, charge entry, and appropriate cash and end‑of‑day closure procedures. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit. May act as a lead to lower level staff as necessary.

Job Requirements

Monday - Friday 8:00AM-4:30PM

Principal Responsibilities and Tasks

• Receives and screens visitors and telephone calls. Provides extensive information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre‑scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up‑to‑date patient and insurance information. Receives and documents patient responsible payments including co‑payments, past balance payments, and other patient‑responsible charges.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information – updates charts, labs, x‑rays, dictated notes, etc.
• Pulls and prepares charts for current and follow‑up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Manages and guides billing, collections, and data processing to ensure accurate patient billing and efficient account collection.
• Collaborates with providers regarding appropriate coding procedures.
• Utilizes coding knowledge for surgical and other charge entry functions.
• Reconciles cash and charge batches, balances cash drawer, prepares deposits, and reconciles charges to visits and the co‑pay holding file with an accurate balance for each opened batch.
• Orders and maintains supplies according to par levels for the practice.
• May act as a lead to lower‑level staff by training and supporting as necessary.
• May provide practice start‑up support as needed for the practice.
• Performs other duties as assigned.

Work Experience

• High School Diploma or equivalent (GED) is required. College level courses preferred but not required.
• Four (4) years of relevant front‑desk and customer‑related experience required. Experience within a healthcare environment required.
• Certification in scheduling and registration required within the first six months of hire.

Compensation

$18.57 - $25.99