Front Office Coordinator - On Call

City of Lincoln; Tacoma (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Critical Illness

Hospital Gap Plan

Employee Assistance Program

401k matching

Paid Time Off

Paid Holidays

Referral bonus

Job summary

Cascade Senior Living Services (CSLS) seeks a Front Office Coordinator for Cascade Park Vista in Tacoma. You will greet visitors, answer calls, and coordinate services for residents and their families in a courteous, professional manner.

The role covers receptionist duties, basic administrative tasks, trust account handling, invoice processing, and HR support while maintaining strict confidentiality of sensitive information.

Responsibilities

• Greets visitors in a courteous, warm, professional manner; signs guest sheets and directs guests to the correct resident or staff.
• Receives incoming calls and routes them to proper residents and staff; coordinates services for residents, families, and guests.
• Processes orders for equipment and supplies; maintains inventory within budgetary guidelines for the Administrative department.
• Performs basic typing, filing, and clerical work; maintains resident rosters and birthday lists; prepares correspondence.
• Responds to resident emergencies by contacting internal/external parties per protocol; assists with evacuations when needed.
• Prepares and records invoices; coordinates with department managers and A/P; follows up with vendors as required.
• Assists with Human Resources functions; helps new employees complete required documentation (new hire and benefits).
• Maintains confidentiality of sensitive information (business, resident, employee, medical records).
• Handles cash and assists residents with trust accounts and paying bills; maintains petty cash counts.
• Data entry for various computer programs and applications used by the community.

Job description

• Base Pay $19.65 - $21.05 / Hour
• Job Category front office , receptionist, geriatrics
• Industry healthcare, senior living, assisted living
• Employee Type Non-Exempt
• Manage Others No

Are you an organized individual who loves to work with people and deliver excellent customer service?

The Cascade Park Vista, located in downtown Tacoma's Stadium District, is looking for a customer service-minded individual who would like to help people live comfortably in our Assisted Living community.

Overview of the position:

The Front Office Coordinator is the face of the community that greets visitors at the front reception desk. The coordinator represents the community to visitors and callers in a professional, pleasant, and courteous manner; and ensures their questions and needs are directed to the appropriate person. This role requires flexibility and attention to detail as it performs administrative support for the community, including resident trust, accounts receivable, accounts payable, payroll, human resources, and related duties.

Some Job Qualifications & Responsibilities:

• 1. Greets all visitors entering the community in a courteous, warm, and professional manner. Ensures that guests sign guest sheets and locates the correct resident or party to escort visitors, answer questions, etc. Notifies residents of visitors and obtains directions regarding their desires on receiving guests and handles them accordingly.
• 2. Receives incoming phone calls and directs to proper residents and staff. Responds to resident requests and assists in the coordination of services for residents, families, and guests.
• 3. Processes orders for all necessary equipment and supplies. Orders within budgetary guidelines and maintains inventory control for the Administrative department.
• 4. May routinely perform basic typing, filing, and clerical work as requested. Maintains community resident rosters and other community information as requested. May update birthday lists and complete card mailings. Prepares correspondence and other forms/documents needed for daily operations.
• 5. Responds appropriately to resident emergencies by calling or contacting appropriate internal and external parties, according to established protocol. May also assist with disaster management efforts and activities during evacuations, (i.e. hurricanes, etc.)
• 6. Prepares and records all invoices for the community. This includes interacting with department managers regarding their receipts and invoices, preparing batch headers promptly, and following up, as necessary, with the A/P department and vendors.
• 7. Assists with Human Resources functions. Assists new employees with the completion of required documentation, including new hire and benefits paperwork.
• 8. Maintains confidentiality and discretion when dealing with sensitive information (Business, Resident, Employee, Medical Records, etc.).
• 9. Handles cash, helps residents maintain their trust accounts, and assists in paying some of their bills as appropriate.
• 10. Maintains accurate cash count for both petty cash and resident trust accounts.
• 11. Data entry for various computer programs and applications used by the company

Summary

Benefits:

• Medical
• Vision
• Life Insurance
  • $15,000 of free life insurance
  • Employees may purchase additional life insurance for themselves, their spouse, and/or children
• Critical Illness
• Hospital Gap Plan
• Employee Assistance Program

Other benefits for all employees:

• Room for advancement
• Paid Time Off
• Payroll Advance Card (Spentra)
• Free Meal
• 401k
  
  • 401k 50% match up to 3%
• Paid Holidays
  • Employees who work the following holidays will be paid time and a half.
    • New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
• Referral bonus of $100-200
• Overtime
• Discretionary shift incentive of $25-$100 based on staffing needs
• Paid mandatory training (including Orientation and Safety, CPR and more)
• In-house HCA Training
• Paid CEUs

Cascade Senior Living Services (CSLS)is committed to nondiscrimination in employment and opportunity based on age, sex, color, race, national origin, religious persuasion, marital status, military status, sexual orientation, gender identity, genetic information, political belief, disability, or any other basis protected by applicable federal, state or local law.