Front Office Coordinator, Full-Time

ICFAI; Statesville (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

ICFAI is seeking a Front Office Coordinator to support patient intake and administrative workflows in our healthcare center. You will handle data entry, scheduling, and insurance coordination to keep operations efficient.

This role requires strong computer skills, excellent communication, and the ability to multitask in a fast-paced environment. Training provided.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of prior medical office experience.
• Coding experience preferred.
• Proficient with Microsoft Outlook, Word, PowerPoint, Excel.
• Excellent communication and customer service skills.
• Strong problem-solving, reliability, and teamwork.
• Physical ability to lift up to 30 pounds.

Responsibilities

• Authorize insurance for patients in coordination with physicians.
• Perform general office duties and operate office equipment.
• Greet patients and visitors; assist with check-in.
• Collect data for registration and billing processes.
• Enter patient charges and schedule ancillary tests.
• Assemble patient charts and file documents.
• Maintain office equipment and order supplies.
• Ensure day-to-day center operations run smoothly.

Skills

Communication

Customer service

Problem solving

Teamwork

Resilience

Mobility

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Web-based databases

Job description

Description

The Front Office Coordinator performs a variety of duties related to the authorization of insurance for patients of the and their physicians. They also perform a variety of general office duties, use of office equipment, greeting patients and visitors, collecting data for registration and the billing process, entering patient charges, scheduling ancillary tests, assembling patient charts, and filing. May be responsible for entering data into the outcomes database. Will also be responsible for normal maintenance of office equipment and ordering office supplies and some medical supplies as directed. Is accountable for the day to day operations of ensuring the center runs smoothly and effectively. Has full access to patient information.

Shift: M-Thurs 7:00 AM - 4:00 PM, Fri 7:00 AM - 12:00 PM

Requirements

• High school diploma or equivalent.


• 1-3 years of prior medical office experience.


• Coding experience preferred.


• Skilled in the use of computers - Microsoft Outlook, Word, PowerPoint, Excel, as well as web-based database programs and internet.


• Must have excellent communication and customer service skills.


• Must be a problem-solver, resilient, dependable, with an emphasis on teamwork.


• Must possess full range of body motion to pass basic FIT test for position to include walking, kneeling, standing, pushing, pulling, bending, stooping, reaching and sitting for extended periods of time. Must be able to lift and carry up to 30 pounds.