Front Office Coordinator- Advanced Orthopaedics & Sports Medicine

Advanced Orthopaedics, a division of Ortho LoneStat; Kingwood (WV); On-site; USD 34,000 - 42,000; Full time

Job summary

Advanced Orthopaedics, a division of Ortho LoneStat, is seeking a Front Office Coordinator I to ensure smooth front desk operations in a healthcare setting. You will greet patients, schedule appointments, and maintain accurate records to support high-quality care.

The role requires strong communication, attention to detail, and proficient use of office software and EHR systems, with experience in healthcare billing a plus.

Qualifications

• High school diploma or equivalent.
• Experience in a front office or administrative role, preferably in healthcare.
• Proficient with office software and electronic health records systems.
• Associate's degree in healthcare administration or related field preferred.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Manage appointment scheduling and ensure efficient patient flow.
• Maintain accurate patient records and update information as necessary.
• Answer phone calls and respond to inquiries regarding services and appointments.
• Assist with administrative tasks such as filing, data entry, faxing, and scanning.
• Collect and manage cash and credit card transactions at time of service.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Insurance verification

Cash handling

Customer service

Phone etiquette

Education

High school diploma or equivalent

Associate's degree in healthcare administration or related field

Tools

Electronic Health Records (EHR)

Office software

Job description

The Front Office Coordinator plays a crucial role in ensuring the smooth operation of the front office within the healthcare setting. This position is responsible for managing patient interactions, scheduling appointments, and maintaining accurate patient records, which are essential for providing high-quality care. The coordinator serves as the first point of contact for patients and visitors, creating a welcoming environment and addressing inquiries with professionalism. Additionally, this role involves collaborating with healthcare professionals to facilitate effective communication and streamline office processes. Ultimately, the Front Office Coordinator I contributes significantly to enhancing patient satisfaction and operational efficiency in the healthcare facility. This role will require travel.Key Responsibilities:Greet patients and visitors in a friendly and professional manner.Manage appointment scheduling and ensure efficient patient flow.Maintain accurate patient records and update information as necessary.Answer phone calls and respond to inquiries regarding services and appointments.Assist with administrative tasks such as filing, data entry, faxing, and scanning.Collect and manage cash and credit card transactions at time of serviceRequired Skills & Competencies:The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with patients and healthcare staff effectively. Organizational skills are vital for managing multiple tasks, such as scheduling appointments and maintaining records, ensuring that the front office operates smoothly. Attention to detail is crucial when handling patient information and verifying insurance details, as accuracy directly impacts patient care. Preferred skills, such as familiarity with medical billing, enhance the coordinator's ability to assist with financial inquiries and streamline the billing process. Overall, a combination of these skills enables the Front Office Coordinator I to provide exceptional service and support within the healthcare environment.High school diploma or equivalent.Previous experience in a front office or administrative role, preferably in a healthcare setting.Proficient in using office software and electronic health record systems.Associate's degree in healthcare administration or a related field.Experience with medical billing and coding.Knowledge of healthcare regulations and patient privacy laws.