Front Office Coordinator

MaxHealth; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Health insurance

Life insurance

Paid time off

Job summary

MaxHealth is seeking a Front Office Coordinator to manage the front desk and ensure a smooth patient experience in person. You will be the first contact for clients and visitors, handling multi-line calls, scheduling, and data entry with accuracy.

The ideal candidate will have strong customer service, organizational skills, and proficiency in Microsoft Office; bilingual English/Spanish is a plus. This is an in-person role supporting the Front Office Lead and team.

Qualifications

• Minimum high school diploma or equivalent.
• Healthcare front office experience preferred.
• Proficiency with Microsoft Office and basic data entry.

Responsibilities

• Oversee daily front office operations to maintain an organized and efficient workflow.
• Greet and assist patients with a warm, professional demeanor.
• Manage incoming and outgoing phone calls with prompt, courteous communication.
• Be the expert in patient offerings and answer questions about services.
• Perform data entry with accuracy, maintaining organized records and files.

Skills

Customer service

Phone etiquette

Organizational skills

Data entry

Bilingual English/Spanish

Provider scheduling

Attention to detail

Teamwork

Communication

Tools

Microsoft Office Suite

eCW EMR

Job description

About the role:

We are seeking a Front Office Coordinator to join our team atMaxHealth MSO! This role is essential in ensuring the smooth and efficient operation of our front office while delivering outstanding patient experiences under the supervision of the Front Office Lead. The ideal candidate will be the first point of contact for clients and visitors, ensuring a welcoming and efficient front desk experience. Your core skills in customer service, phone etiquette, and computer literacy will be essential in managing multi-line phone systems and handling data entry tasks.Proficiencyin Microsoft Office and bilingual communication in Spanish will enhance your ability to support diverse clientele. This role requires strong organizational skills and attention to detail, contributing to the smooth operation of our office and fostering positive relationships with clients and staff alike.

Responsibilities:

• Oversee daily front office operations tomaintainan organized and efficient workflow.

• Greet andassistpatients with a warm, professional, and welcoming demeanor.

• Manage incoming and outgoing phone calls, ensuring prompt and courteous communication.

• Be the expert in patient offerings and answer questions about our services.

• Perform data entry tasks with accuracy,maintainingorganized records and files.

Requirements:

• Strong computer literacy, includingproficiencyin Microsoft Office Suite.

• Excellent customer service skills with a friendly and professional approach.

• Strong organizational skills with the ability to prioritize and follow through on tasks.

• Accurate data entry skills with great attention to detail.

• Previousfront office experience in a healthcare setting.

• Familiarity with EMR (Electronic Medical Records) systems (eCW a plus)

• Experience with provider scheduling.

• Ability to handle phone calls professionally and follow proper phone etiquette.

• A compassionate and empathetic approach to patient care.

• Strong teamwork and collaboration skills.

• Bilingual in English and Spanishpreferred, but not required.

Benefits:

• Dental insurance

• Vision insurance

• Health insurance

• Life insurance

• Paid time off

Schedule:

• 40 hoursper week

• Monday through Friday

Language:

• Bilingual English and Spanish (preferred)

Work Location: In person

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Requirements may bemodifiedto accommodate individuals with disabilities.