Front Office Coordinator

EVEXIAS MEDICAL CENTERS - SOUTHLAKE; Southlake (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Office Coordinator to enhance patient experiences through exceptional customer service and efficient office operations. This role requires a detail-oriented individual who excels in multitasking and possesses strong organizational skills. You will be the welcoming face of the office, ensuring smooth scheduling, maintaining patient records, and fostering a professional environment. If you are passionate about providing outstanding service and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Detail-oriented with strong organizational skills.
• Exceptional customer service orientation is a must!
• Comfortable working with Microsoft Office Suite.

Responsibilities

• Greet patients and visitors, managing inquiries efficiently.
• Schedule appointments and maintain patient accounts accurately.
• Ensure confidentiality of personal and financial information.

Skills

Customer Service Orientation

Organizational Skills

Time Management

Problem-Solving

Microsoft Office Suite

Tools

PatientNow EMR System

Job description

The Front Office Coordinator is responsible for providing exceptional customer service to patients, ensuring smooth office operations, and maintaining a welcoming and professional environment. This includes scheduling appointments, answering inquiries, managing patient records, processing payments, and resolving patient concerns while maintaining confidentiality and adhering to all company policies and procedures. Responsibilities: Essential Duties and Responsibilities • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries. • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments efficiently. • Keeps patient appointments on schedule by notifying the back-office team of the patient's arrival as well as any potential delays. • Answering patients' questions, plus maintaining the reception area. • Maintains patient accounts by obtaining, recording, and updating personal and financial information. • Accurate recording and collecting of patient charges. • Submitting cosmetic patients to vendor sites for patient discounts and points. • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; notify management immediately of equipment issues. • Protects patients' rights by maintaining confidentiality of personal and financial information. • Use professional telephone and electronic communication etiquette to answer and respond appropriately to patients. • Be knowledgeable of all products and services and able to effectively communicate with patients, but implement limits when questions should be referred to medical staff. • Project a professional image through personal appearance, demeanor, and communication (oral, verbal, and written). • Maintain a clean and well-organized work environment. • Suggest customer service improvements to the company's existing systems or processes. Qualifications: • To perform this job successfully, an individual must be able to execute each essential duty satisfactorily and be adept at multi-tasking. • They must be detail-oriented and have strong organizational and time management skills. An exceptional customer service orientation is a must! The candidate should be very comfortable working with the Microsoft Office Suite of products and be willing to learn our EMR system (PatientNow). • They must be able to think creatively about problem-solving and look for opportunities to move tasks and projects forward in the face of potential roadblocks, keeping the company’s highest level of service in mind while maintaining fiscal responsibility. • Additionally, the successful candidate will be expected to be a team member who fits into the culture of the company and works well with other team members at all levels - peers and subordinates. Compensation: $19 - $22 hourly

• Essential Duties and Responsibilities • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries. • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments efficiently. • Keeps patient appointments on schedule by notifying the back-office team of the patient's arrival as well as any potential delays. • Answering patients' questions, plus maintaining the reception area. • Maintains patient accounts by obtaining, recording, and updating personal and financial information. • Accurate recording and collecting of patient charges. • Submitting cosmetic patients to vendor sites for patient discounts and points. • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; notify management immediately of equipment issues. • Protects patients' rights by maintaining confidentiality of personal and financial information. • Use professional telephone and electronic communication etiquette to answer and respond appropriately to patients. • Be knowledgeable of all products and services and able to effectively communicate with patients, but implement limits when questions should be referred to medical staff. • Project a professional image through personal appearance, demeanor, and communication (oral, verbal, and written). • Maintain a clean and well-organized work environment. • Suggest customer service improvements to the company's existing systems or processes.