Front Office Coordinator

Staffing Proxy; Ridgewood (NJ); On-site; USD 45,000 - 48,000; Full time

Job summary

A leading audiology clinic in Ridgewood, NJ, is looking for a Front Office Coordinator to enhance patient experiences as the first point of contact. In this role, you will manage patient interactions, maintain records, and assist with administrative tasks, contributing to a warm and friendly environment.

Benefits

Medical Benefits

PTO and Paid Holidays

Qualifications

• Experience in an ENT, Audiology, or Hearing Aid practice strongly preferred.
• Exceptional customer service skills, especially over the phone.
• High school diploma required; some college coursework preferred.

Responsibilities

• Greet patients warmly and manage schedules.
• Handle incoming calls with professionalism.
• Verify insurance benefits and manage billing processes.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Some college coursework

Job description

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This range is provided by Staffing Proxy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $48,000.00/yr

Sophisticated Hearing is a modern audiology and hearing healthcare clinic in Ridgewood, NJ, known for delivering personalized solutions and compassionate care. As the practice continues to grow, they are expanding their front office team to meet rising patient demand.

Position Overview

The Front Office Coordinator serves as the first voice and face of the practice—playing a crucial role in patient experience, from the initial phone call to the in-office visit. This role is ideal for someone who’s confident, proactive, and excels at creating warm, engaging conversations with new and returning patients alike.

The ideal candidate brings energy, curiosity, and a talent for multitasking. They know how to guide a conversation to uncover patient needs, build trust, and present the clinic as the best choice for hearing care—while keeping operations running smoothly behind the scenes.

Key Responsibilities

• Patient Reception & Scheduling: Greet patients warmly, manage schedules, and maintain accurate records.
• Phone Engagement & Inquiry Management: Handle incoming calls with professionalism and warmth. Use exploratory, two-way conversations to understand patient needs and help them feel confident in choosing the practice.
• Insurance & Financial Coordination: Verify benefits, manage billing processes, and support claim submissions.
• Patient Records & Office Support: Maintain accurate, confidential records and assist with daily administrative tasks to ensure smooth clinic operations.
• Patient Communication & Education: Provide essential information and materials, coordinate referrals, and follow up on patient inquiries.
• Project & Workflow Support: Participate in quality improvement initiatives and juggle multiple priorities effectively.

Requirements

• Experience in an ENT, Audiology, or Hearing Aid practice strongly preferred
• Exceptional customer service skills, especially over the phone
• Excellent communication—both verbal and written
• Confident, personable, and able to make patients feel at ease
• Motivated, proactive thinker with strong multitasking abilities
• High school diploma required; some college coursework preferred
• Medical Benefits
• PTO and Paid Holidays

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Medical Practices, Hospitals and Health Care, and Retail Health and Personal Care Products

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Inferred from the description for this job

Medical insurance

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