Dental Front Office Coordinator

The Smile Spa Of North Jersey; Hawthorne (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic, patient-focused dental practice in North Jersey as a Dental Coordinator. This role is essential for leading the front office team and ensuring a seamless experience for every patient. You'll manage financial operations, oversee patient accounts, and maintain compliance with regulations while delivering exceptional customer service. In this supportive environment, you will have opportunities for professional growth and advancement, making a meaningful impact on patient satisfaction and retention. If you are organized, personable, and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Supportive work environment

Opportunities for professional growth

Qualifications

• Prior experience in dental administration required.
• Strong knowledge of dental terminology, coding, and procedures.

Responsibilities

• Oversee accounts receivable and insurance billing.
• Maintain accurate patient records in compliance with HIPAA.
• Deliver outstanding customer service and manage patient communications.

Skills

Dental Administration

Customer Service

Insurance Management

Multitasking

Communication Skills

Tools

Softdent

Dental Exchange

Job description

Are you a skilled dental administrator looking for your next career move? Join our dynamic, patient-focused dental practice in North Jersey! We are seeking a highly organized and personable Dental Coordinator to lead our front office team and ensure an exceptional experience for every patient.

Key Responsibilities

Financial & Insurance Management

Oversee accounts receivable, profit & loss statements, and daily financial operations.

Manage insurance billing, claims attachments, eligibility verification, and appeals.

Prepare co-pay estimates, invoice patients, and coordinate payment arrangements.

Patient Accounts & Collections

Collect patient co-pays and outstanding balances.

Set up and monitor payment plans.

Follow up on overdue accounts to ensure timely payments.

Patient Records & Compliance

Maintain accurate patient records in compliance with HIPAA regulations.

Organize and manage patient forms, consents, and post-operative documentation.

Customer Service & Communication

Deliver outstanding customer service from first contact through post-treatment follow-up.

Build rapport with patients to ensure satisfaction and retention.

Manage all patient communications via phone, text, and email.

Greet and assist patients in the office, ensuring their comfort and timely care.

Scheduling & Coordination

Coordinate and optimize patient scheduling for maximum efficiency.

Manage patient acquisition, recall, and follow-up appointments.

Fill open appointment slots to maintain a productive schedule.

Qualifications

Prior experience in dental administration required.

Strong knowledge of dental terminology, coding, and procedures.

Proficiency with Softdent and Dental Exchange (or similar dental software).

Excellent multitasking, organizational, and communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

Supportive, team-oriented work environment.

Opportunities for professional growth and advancement.