Front Office Coordinator

Brian J Parker MD; Las Vegas (NV); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

401(k)

Job summary

Brian J Parker MD is seeking a Front Office Coordinator to join our Las Vegas practice. You will be the first and last impression, delivering exceptional customer service while guiding patients through their experience with our aesthetic procedures.

Ideal candidates have 5+ years in customer service, a professional demeanor, and the ability to multi-task in a fast-paced environment. On-site position with opportunities to support events and loyalty programs; benefits include health insurance and

Qualifications

• 5+ years of customer service experience, preferably in luxury spa or medical office.
• Excellent communication and interpersonal skills.
• Ability to multi-task and stay organized.
• Professional and courteous demeanor.
• Proficient with basic office tasks and software.

Responsibilities

• Greet patients promptly in a friendly, upbeat and courteous manner.
• Act as a liaison between patients, providers and staff.
• Answer phones, taking messages, screening, transferring calls or distribute message and follow-up.
• Schedule and confirm patient appointments, convert inquiries to booked consultations and services.
• Verify schedule efficiency.
• Master a basic understanding of each service offered.
• Enter charges, take payments and balance daily.
• Manage and maintain patient loyalty programs.
• Receive, sort, and distribute daily mail and packages.
• Ensure reception area and front desk area is always clean, tidy and presentable.
• Monitor office supplies and keep accurate inventory.
• Monitor and update records and files.
• Scan, fax and copy documents; file correctly by alphabetic systems.
• Have strong verbal and written skills.
• Support evening marketing events when needed.

Skills

Customer service

Strong communication

Time management

Multi-tasking

Professionalism

Social media experience

Education

High school diploma or GED

Job description

Benefits:

• Employee discounts
• Health insurance
• Paid time off
• 401(k)

We are looking for a pleasant, upbeat and detail oriented Front Office Coordinator to join our team! The right person must have a passion for the beauty and aesthetics industry.

Making an excellent first impression is critical for this role. You are the first and last impression of our practice. This position requires someone with excellent customer service skills, multi-tasking abilities, well organized, self-motivator, cheerful, professional and polished.

We are looking for someone who can learn about and explain the procedures we offer to callers. You will set the tone for each patient experience throughout their journey with our practice. The right person must possess a sense of ownership and pride in their performance and its impact on the company’s success. Your goal should always be to make our patients feel comfortable and cared for while in our office. Pay to be determined by skills possessed.

Specific Job Description

• Greet patients promptly in a friendly, upbeat and courteous manner
• Act as a liaison between patients, providers and staff
• Answer phones, taking messages, screening, transferring calls or distribute message and follow-up
• Schedule and confirm patient appointments, convert incoming patient inquiries to booked consultations and services
• Verify schedule efficiency
• Master a basic understanding of each service offered
• Enter charges, take payments and balance daily
• Manage and maintain patient loyalty programs
• Receive, sort, and distribute daily mail and packages
• Ensure reception area and front desk area is always clean, tidy and presentable
• Monitor office supplies and keep accurate inventory
• Monitor and update records and files
• Scan, fax and copy documentsFile correctly by alphabetic systems
• Have strong verbal and written skills
• Support evening marketing events when needed

Qualifications, Experience and Skills

• 5+ years of customer service experience, customer service in a luxury spa or plastic surgery office is a plus
• Ability to interact in a consistently professional and courteous manner with co-workers, patients, physicians, and all others with whom contact occurs in the workplace.
• Ability to communicate clearly in person and on the phone, and establish/maintain cooperative relationships with patients and their families
• Critical thinker and able to adapt to a challenging environment
• Great time-management and organization skills
• Customer-oriented mindset
• Ability to multi-task and prioritize
• Social media a plus
• High school diploma or GED