Front Office Coordinator

University of Maryland Medical System; La Plata (MD); On-site; USD 2,435,596 - 3,410,937; Full time

Job summary

University of Maryland Medical System is seeking a clerical associate to support clinical operations under supervision. The role involves customer service, telephone management, scheduling, registration, and copay collections.

You will ensure provider schedules are populated and patient information is accurately captured during visits. The position requires basic front-desk experience and a high school diploma, with certification in scheduling/registration preferred.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; front-desk experience preferred.
• Healthcare environment experience preferred; scheduling and registration certification is a plus.

Responsibilities

• Receives and screens visitors and calls; provides information in person and by phone.
• Verifies appointment details and schedules physician visits; maintains calendars.
• Collects co-pays and handles patient payments and insurance information.
• Registers patients and ensures complete demographic and insurance data.
• Prepares examination rooms and processes departmental mail and charts.
• Maintains logs of visitors and coordinates with clinical staff as needed.

Skills

Customer service

Front-desk experience

Education

High School Diploma or GED

Job description

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Job Requirements

Mon-Fri, 0730am - 4pm

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities And Tasks

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.


• Calls patients to verify appointments.


• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.


• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.


• Schedules patients for physician visit. Maintains and updates appointment calendars.


• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.


• Notifies clinical personnel of patient arrival.


• Maintains entry log of incoming visitors.


• Processes and delivers departmental mail.


• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.


• Tracks down labs on patients and follows up with lab companies when errors occur.


• Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.


• Pulls and prepares charts for current and follow-up appointments.


• Processes and maintains medical records in accordance with records protocols.


• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.


• Performs other duties as assigned.

Work Experience

• High School Diploma or equivalent (GED) is required.


• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.


• Certification in scheduling and registration preferred.

Compensation

Benefits

• Pay Range: $17.68 - $24.76