Front Office Coordinator

Tech9; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Tech9 in Knoxville is seeking an organized Office Administrator to join our growing team. The role supports front office operations, client scheduling, records, and daily administrative tasks to help families access services.

You will greet clients, handle calls and emails, assist with questions about services, and coordinate schedules while keeping files and payments accurate for a smooth office workflow.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of front desk, receptionist, or administrative experience.
• Proficiency with Microsoft Office and basic computer applications.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Greet clients and visitors and provide a welcoming environment.
• Answer incoming phone calls, emails, and other inquiries.
• Assist current and prospective families with questions regarding services.
• Serve as the primary point of contact for client communication.
• Schedule parent meetings and assessments, and manage schedules.
• Maintain client files, attendance records, and documentation.
• Process client payments and manage financial ledgers.

Skills

Front desk

Receptionist

Administrative experience

Customer service

Communication skills

Organization

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FRONT OFFICE COORDINATORJoin Our Team!We are seeking a highly organized and customer-focused Office Administrator to join our growing team. We are a locally owned company dedicated to helping children reach their full potential while fostering a positive, supportive, and family-oriented workplace culture.This position is ideal for someone who enjoys interacting with families, multitasking in a fast-paced environment, and serving as the central point of communication for both clients and staff.Schedule: Monday-Friday, 7:00 AM to 3:30/ 4:00 PMBenefits: Eligible after 90 daysNo evenings, weekends, or major holidaysPosition SummaryThe Office Administrator is responsible for managing front office operations, supporting client scheduling and communication, maintaining records, processing payments, and assisting with day-to-day administrative functions that help our team provide exceptional service to families.Key ResponsibilitiesFront Office & Customer ServiceGreet clients and visitors and provide a welcoming environmentAnswer incoming phone calls, emails, and other inquiriesAssist current and prospective families with questions regarding servicesServe as the primary point of contact for client communicationClient Scheduling & CoordinationSchedule parent meetings for prospective clientsSchedule assessments upon insurance authorizationCommunicate schedule changes with parents and staffMaintain daily client schedules and attendance recordsTrack and document client & staff schedulesManage parent and staff communications through the Remind AppAdministrative SupportCreate and maintain client files and recordsPrepare attendance and dates-of-service documentationUpdate staff attendance and scheduling recordsAssist with general office organization and administrative projectsSort and distribute incoming mailSupport therapy staff with printing and some data input needsFinancial & Office ManagementCollect and record client paymentsMaintain accurate payment ledgersPrepare weekly bank depositsQualificationsRequiredHigh School Diploma or GEDMinimum of 1 year of front desk, receptionist, or administrative experienceStrong customer service and communication skillsProficiency with Microsoft Office and basic computer applicationsExceptional organizational skills and attention to detailAbility to manage multiple tasks and prioritize effectivelyPreferredExperience working in a healthcare, therapy, education, or service-based environmentScheduling and client coordination experienceExperience handling payments and maintaining recordsWhat We're Looking ForThe ideal candidate is:Friendly, professional, and dependableComfortable communicating with parents, staff, and prospective clientsDetail-oriented and organizedAble to work independently and as part of a teamCommitted to providing excellent customer serviceAdditional RequirementsMust successfully pass a background checkMust successfully pass a drug screenWhy Join Us?Family-oriented workplace cultureMeaningful work supporting children's growth and developmentStable Monday-Friday scheduleNo evenings or weekendsSupportive team environmentOpportunities to learn and grow professionallyIf you're looking for a rewarding role where you can make a difference while helping keep a busy office running smoothly, we'd love to hear from you!E04JI800mrr6409bop3