Therapy Office Manager

Connect ABA + Therapy; Passaic (NJ); On-site; USD 50,000 - 65,000; Full time

Job summary

Connect ABA + Therapy in New Jerseyis seeking a highly organized Office Manager to oversee daily operations and ensure a positive experience for families and staff. This role is for late afternoon/evenings and weekends, requiring exceptional customer service, strong scheduling, and attention to detail.

You will coordinate billing, maintain records, and support therapists while keeping the office welcoming and professional.

Qualifications

• Experience in office management, healthcare, or a therapy-related setting preferred.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Excellent customer service and communication skills.
• Ability to work with children and families in a professional setting.
• Proficient in handling phone calls, scheduling, and administrative duties.
• Detail-oriented with strong problem-solving abilities.
• Knowledge of insurance processes and medical billing is a plus.

Responsibilities

• Oversee the day-to-day operations of the therapy office.
• Provide exceptional customer service to parents, children, and staff.
• Answer and manage phone calls, scheduling, and inquiries.
• Maintain accurate records, documents, and appointment schedules.
• Ensure the office remains well-organized and stocked with necessary supplies.
• Assist therapists with administrative tasks and support.
• Coordinate billing, payments, and insurance-related matters as needed.
• Greet and assist families with a professional and friendly demeanor.

Skills

Office management

Healthcare setting

Organizational skills

Customer service

Communication

Family/customer interaction

Phone calls

Scheduling

Administrative duties

Detail-oriented

Insurance/billing knowledge

Job description

About Us

We are a therapy center committed to providing high-quality care in a supportive and welcoming environment. We are looking for a highly organized, detail-oriented Office Manager to oversee daily operations and ensure a positive experience for families and staff. This role is for late afternoon/evenings and weekends.

Responsibilities:

• Oversee the day-to-day operations of the therapy office.
• Provide exceptional customer service to parents, children, and staff.
• Answer and manage phone calls, scheduling, and inquiries.
• Maintain accurate records, documents, and appointment schedules.
• Ensure the office remains well-organized and stocked with necessary supplies.
• Assist therapists with administrative tasks and support.
• Coordinate billing, payments, and insurance-related matters as needed.
• Greet and assist families with a professional and friendly demeanor.

Qualifications:

• Experience in office management, healthcare, or a therapy-related setting preferred.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Excellent customer service and communication skills.
• Ability to work well with children and families in a professional setting.
• Proficient in handling phone calls, scheduling, and administrative duties.
• Detail-oriented with strong problem-solving abilities.
• Knowledge of insurance processes and medical billing is a plus.

Why Join Us?

• Be part of a supportive and dedicated team.
• Work in a child-friendly and family-focused environment.
• Competitive pay based on experience.

We are a diversity-friendly team.