Front Office Coordinator

West-10th-Dental-Group; Indianapolis (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

West-10th-Dental-Group in Indianapolis seeks a Business Associate to support daily dental practice operations, scheduling, and patient services. You will verify insurance, assist with patient billing, and contribute to a courteous, efficient patient experience.

The role emphasizes teamwork, accurate posting of charges, and supporting a productive schedule for clinicians, with an emphasis on high-quality patient care.

Qualifications

• High school diploma or equivalent.
• G Suite proficiency.
• CPR certification.
• 1–3 years of experience in a dental office.
• Familiarity with Microsoft Office, Open Dental, and scanners.

Responsibilities

• Personally contribute to a culture that delivers an exceptional patient experience for every patient, every time.
• Ensure the telephone is answered in a timely and professional fashion.
• Help ensure efficient and profitable operations by seeking patient referrals, maintaining equipment, utilizing supplies cost-effectively, and posting patient charges accurately.
• Ensure all insurance is verified and communicated to clinical staff and patients.
• Ensure all financial obligations are communicated with the patient and properly noted for each procedure.
• Ensure all accounts are properly credited when payment is received.
• Follow scheduling guidelines to ensure a manageable and profitable schedule for the dentist and hygienists.
• Promote a 'team first' attitude by demonstrating positive and caring relationships and communication with coworkers.
• Actively participated in a recall program to ensure goals are achieved.

Skills

Customer service

Scheduling

Communication

Team collaboration

Education

High school diploma or equivalent

CPR

Associate or Bachelor's Degree

Tools

G Suite

Microsoft Office Suite

Open Dental

Scanner

Job description

Job Title:

Business Associate

Job Code:

1506

Reports to (Title):

Practice Manager

FLSA Status:

Non-exempt

Matrix to:

Regional Director of Operations

Revised Date:

8.31.2022

Job Summary:

Assist with the facilitation of daily operations of the dental practice, including coordination of patient care and scheduling, insurance verification, and patient billing. Provides efficient, courteous, quality customer service and patient care.

Essential Functions:

The following is a summary of the essential functions for this position. Other duties may be performed, both major and minor, that are not mentioned below, and specific job functions may change periodically.

1. Personally contribute to a culture that delivers an exceptional patient experience for every patient, every time.
2. Ensures the telephone is answered in a timely and professional fashion.
3. Helps ensure efficient and profitable operations by seeking patient referrals, maintaining equipment, utilizing supplies cost-effectively, and posting patient charges accurately.
4. Ensures all insurance is verified and communicated to clinical staff and patients.
5. Ensures all financial obligations are communicated with the patient and properly noted for each procedure.
6. Ensures all accounts are properly credited when payment is received.
7. Follows scheduling guidelines to ensure a manageable and profitable schedule for the dentist and hygienists.
8. Promotes a "team first" attitude by demonstrating positive and caring relationships and communication with coworkers.
9. Actively participated in a recall program to ensure goals are achieved.

Basic Education, Training, and Experience Required:

Required

• High school diploma or equivalent
• G Suite

Preferred

• Associate or Bachelor's Degree
• CPR
• 1 - 3 years of experience in a dental office
• Microsoft office suite, open dental, scanner

Physical Requirements/Workplace Conditions:

Check the box that most appropriately describes the requirements for the position. Candidates whose disabilities make them unable to meet these requirements will still be considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

• Max # of Pounds: Never, Occasionally (1% - 33%), Frequently (34% - 66%), Continuously (67% - 100%)
• Lifting: X
• Carrying: X
• Pushing: X
• Pulling: X
• Walking: N/A, X
• Sitting: X
• Elevated Work: N/A, X
• Balance: N/A, X
• Crawling: N/A, X
• Crouching: N/A, X
• Kneeling: N/A, X
• Half-Kneeling: N/A, X
• Stair Climbing: N/A, X
• Step Ladder: N/A, X
• Climbing: N/A, X
• Bio-Hazardous Materials Exposure (bloodborne pathogens): N/A, X
• Hazardous Materials Exposure (chemical): N/A, X
• Latex Exposure: N/A, X
• Non-Climate controlled environmental exposure: N/A, X
• Vision Requirements: Near (20 in. or less), N/A, X
• Far (20 ft. or more): X
• Color Vision Required: Yes/No, No