Front Office Coordinator

SCP ENT & Allergy Services, LLC in; Douglasville (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in allergy and asthma care is seeking a Front Office Coordinator to enhance patient interactions and streamline operations. This role is crucial as the first point of contact, ensuring a welcoming atmosphere and efficient management of appointments and patient information. The ideal candidate will thrive in a collaborative environment, supporting both patients and clinical staff while adhering to best practices in patient confidentiality. Join a dedicated team focused on improving lives and delivering exceptional care in a supportive workplace that values your growth and contributions.

Benefits

Comprehensive Health Benefits

Health Savings Account

Flexible Spending Account

Short & Long Term Disability

Paid Time Off

Employee Assistance Program

401(K) Match

Qualifications

• Experience in a front office role, preferably in a healthcare setting.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and check-in patients in a friendly manner.
• Manage patient appointment scheduling and maintain records.
• Coordinate communication between patients and medical staff.

Skills

Customer Service

Appointment Scheduling

Communication Skills

Data Entry

HIPAA Compliance

Education

High School Diploma

Associate Degree in Administration

Tools

Practice Management System

Job description

Front Office Coordinator (Administrative)

Atlanta Allergy & Asthma Clinic (AAA), a leading Allergy and Asthma practice and an affiliate of SENTA Partners, is the largest allergy group in Georgia, treating both children and adults at 18 locations across Atlanta and north Georgia. SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

1. Greet and check-in patients in a friendly and professional manner.
2. Manage patient appointment scheduling, including rescheduling and cancellations.
3. Answer incoming phone calls, respond to inquiries, and direct calls as needed.
4. Collect and verify patient information, including insurance details and demographics.
5. Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
6. Process patient payments, handle billing inquiries, and provide receipts for transactions.
7. Coordinate communication between the front office, clinical staff, and physicians.
8. Monitor and maintain the cleanliness and organization of the front office area.
9. Assist patients with completing required forms and paperwork.
10. Manage office supplies, ensuring availability for front office operations.
11. Handle patient concerns or complaints with empathy and escalate issues when necessary.
12. Support the administrative needs of the practice, including data entry, filing, and correspondence.
13. Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer

1. Comprehensive Health Benefits (Medical, Dental, and Vision)
2. Health Savings Account (HSA)
3. Flexible Spending Account (FSA)
4. Short & Long Term Disability
5. Holidays & Paid Time Off (PTO)
6. Employee Assistance Program (EAP)
7. Retirement Contribution Program - 401(K) Match

Clinic Hours:

Monday-Friday
Half-Day Fridays (office closes at 12pm)
No Weekends

Occasional Travel Between Offices (Float Coverage)