Front Office Coordinator

Avita Pharmacy; Atlanta (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Life and AD&D

401(k) retirement with company match

Flexible spending accounts

Job summary

Avita Care Solutions is seeking a Front Office Coordinator in Midtown Atlanta. This clinic-based role supports patient flow, handles check-in/out, schedules multiple provider appointments, and verifies insurance using Waystar and other payer sites.

A strong emphasis on exceptional customer service and confidentiality is essential. The candidate should have a high school diploma or GED, 2 years in healthcare front office, English proficiency, and preferably an associate degree in a health-related

Qualifications

• High school diploma or GED required; associate degree preferred.
• Two years experience in a healthcare front office.
• Bilingual in Spanish highly preferred.
• Excellent interpersonal and communication skills.
• Maintains patient confidentiality.
• Proficient in English with strong verbal and written communication.
• MS Office skills and typing 30+ wpm.
• Adaptability to EMR functionality.
• Experience with eClinical Works preferred.

Responsibilities

• Greet patients and visitors, creating a welcoming environment.
• Manage patient check-in and check-out processes.
• Schedule appointments for multiple providers.
• Process insurance verifications using Waystar and other payer sites.
• Explain and communicate insurance benefits to patients.
• Update patient demographics and insurance information as needed.
• Handle inquiries regarding patient financial concerns.
• Additional responsibilities as needed.

Skills

Customer service

Interpersonal skills

Multitasking

Phone etiquette

Education

High school diploma or GED

Associate's degree or higher (health-related)

Tools

Waystar

eClinical Works

MS Office

Job description

The Front Office Coordinator works as part of a team fulfilling administrative responsibilities while advocating on behalf of patients. Exceptional customer service, professionalism, and creating a welcoming environment is critical. This pivotal role manages the flow of patients and communications within the office.

This is a clinic-based position located in the Midtown area of Atlanta, GA (2140 Peachtree Road). The general work schedule is Monday through Friday, from 8:00 AM to 5:30 PM, with regular, consistent hours.

About the Role:

• Creates a welcoming environment by greeting patients and visitors
• Manages patient check-in and check-out processes
• Scheduling appointments for multiple providers
• Process insurance verifications (utilizing Waystar and other payer sites as needed).
• Explain and thoroughly communicates insurance benefits to patients
• Assess/updates patient demographics and insurance information as needed
• Handles inquiries regarding patient financial concerns
• Additional responsibilities assigned as needed

About You:

• High school diploma or GED required, Associate's degree or higher preferred, especially in a health-related field
• Two years' experience in a healthcare front office position required
• Bilingual in Spanish is highly preferred
• Excellent interpersonal and communication skills
• Maintains a high level of patient confidentiality
• Demonstrates attention to detail and the ability to multi-task
• Proficient in English, with strong verbal and written communication skills
• MS Office computer skills with the ability to type 30+ wpm
• Ability to adapt to EMR functionality
• Experience in eClinical Works strongly preferred.
• Embrace and perform in the spirit of the company’s core values and goals
• Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired tobe the care that unlocks the full potential of health for all. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Avita Care Solutions offers a comprehensive benefits package:

• Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.
• Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.
• Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.
• Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

All benefits are subject to the applicable plan terms.