Customer Service Representative

Avita Care Solutions; Salisbury (NC); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Healthcare benefits

Paid Time Off

401(K) Retirement Savings Plan

Job summary

Avita Care Solutions is seeking a Customer Service Representative in Salisbury, NC. The position offers a full-time schedule, Monday through Friday, with no evening or weekend shifts. You'll provide outstanding customer service through various channels and handle prescription orders and deliveries.

Qualified candidates should possess a High School Diploma or GED, along with customer service experience. Avita offers a comprehensive benefits package including healthcare, paid time off, and retirement savings plans.

Qualifications

• Must have attained a High School Diploma or GED.
• Customer service and cashiering experience preferred.
• Experience in a healthcare or pharmacy setting a plus.

Responsibilities

• Provide excellent service to all customers and patients.
• Accept prescription orders and evaluate for completeness.
• Coordinate and track daily deliveries.

Skills

Customer Service experience

Cashiering experience

Communication skills

Dependability

Flexibility

Education

High School Diploma or GED

Job description

The Customer Service Representative (CSR) will provide quality customer service through courteous, accurate, and timely customer assistance.

This is a full-time position in Salisbury, NC (1431 W Innes St.) and the work schedule is Monday through Friday from 9:30am to 6:00pm.

Great Work-Life Balance! No evening or weekend shifts!

About the Role

• Provide excellent service to all customers and patients by phone, email, messaging, and face-to-face
• Accept prescription orders and evaluate information for completeness and accuracy
• Coordinate and track daily deliveries
• Operate the cash register and balance the drawer accurately
• Ensure daily deposits are properly carried out in a timely way
• Assist with the pharmacy drive-through window
• Maintain a positive, professional, and caring attitude toward customers at all times
• Communicate effectively and courteously with all team members
• Multitask calmly and effectively in a fast-paced environment
• Maintain a neat and organized workstation
• Perform other related duties as assigned
• Perform in accordance with company policies and standards
• Embrace and perform in the spirit of the company’s core values and goals

About You

• Must have attained a High School Diploma or general education degree (GED)
• Customer Service and cashiering experience preferred
• Experience working in a healthcare, medical, or pharmacy setting a plus
• Responsible and dependable with a history of good attendance
• Proficient in English with strong verbal and written communication skills
• Must have a reliable mode of transportation to get to our Salisbury, NC pharmacy on time each workday
• Must be energetic and flexible and have a positive, helpful attitude both in-person and on the phone

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as Best Place to Work for LGBTQ+ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Starting pay range: $15 to $17 per hour, based on credentials.

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings. Six Company Paid Holidays and Three Personal Floating holidays, Paid Time Off (PTO), Paid Leaves - Two Weeks Paid Parental Leave, Bereavement, Sick Leave, Time to Vote, Jury Duty, Award Recognition Program, Professional Learning & Development opportunities. Company Paid benefits – Basic Life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, Health/Dependent Flexible Spending. Voluntary benefits – Long and Short-term Disability, Pet Insurance, Legal, Accident, Hospital Indemnity, Critical Illness, Whole and Supplementary Life Insurance, Identity Theft Protection, 401(K) Retirement Savings Plan with company match.

All benefits are subject to the applicable plan terms.