Front Office Coordinator

SENTA ENT and Allergy Physicians; Atlanta (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare management services company is seeking a Front Office Coordinator to enhance patient experiences and ensure efficient operations. The role involves managing front office tasks, scheduling appointments, and facilitating communication between patients and medical staff. Ideal candidates will have strong customer service skills, attention to detail, and a commitment to professionalism.

Benefits

Competitive pay

Comprehensive benefits

Career advancement opportunities

Qualifications

• Experience in a front office, administrative, or customer service role, preferably in healthcare.
• Ability to work independently and in a team.
• Professional appearance and demeanor, committed to positive patient experiences.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage appointment scheduling, including rescheduling and cancellations.
• Coordinate communication between the front office, clinical staff, and physicians.

Skills

Communication

Organizational Skills

Customer Service

Multitasking

Education

High school diploma or equivalent

Additional education in medical office administration

Tools

Practice management software

Microsoft Office

Electronic Medical Records

Job description

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Company Overview:

SENTA Partners is a rapidly growing management services company focused on providing best-in-class support to ENT and Allergy practices across the Southeast United States. With over 70 locations across multiple states, we are dedicated to delivering exceptional patient care and empowering our practices through operational excellence.

Position Overview:

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. Responsibilities include scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities:

• Greet and check-in patients in a friendly and professional manner.
• Manage appointment scheduling, including rescheduling and cancellations.
• Answer calls, respond to inquiries, and direct calls as needed.
• Verify and collect patient information, including insurance details and demographics.
• Maintain patient records in the practice management system with accuracy and confidentiality.
• Process payments, handle billing inquiries, and provide receipts.
• Coordinate communication between the front office, clinical staff, and physicians.
• Keep the front office area organized and clean.
• Assist patients with forms and paperwork.
• Manage office supplies for front office operations.
• Address patient concerns empathetically and escalate when necessary.
• Support administrative tasks such as data entry, filing, and correspondence.
• Adhere to HIPAA and company policies regarding patient confidentiality.

Qualifications:

• High school diploma or equivalent; additional education in medical office administration is a plus.
• Experience in a front office, administrative, or customer service role, preferably in healthcare.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to multitask and manage a busy environment with attention to detail.
• Proficiency in practice management software and Microsoft Office.
• Knowledge of medical terminology and insurance procedures is advantageous.
• Ability to work independently and in a team.
• Professional appearance and demeanor, committed to positive patient experiences.
• Strong organizational and time management skills.

Why SENTA Partners?

We value our employees and foster a culture of growth, innovation, and collaboration. We offer competitive pay, comprehensive benefits, and career advancement opportunities in a supportive environment.

Equal Opportunity Employer:

SENTA Partners is an equal-opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, national origin, disability, or veteran status.

Requirements:

• High school diploma or GED.
• Knowledge of clinic practices, policies, and procedures.
• Medical reception experience is preferred but not required.
• Ability to read, write, and understand simple instructions, memos, and correspondence.
• Effective communication skills.
• Strong organizational skills and ability to multitask; team player.
• Working knowledge of MS Office and Electronic Medical Records.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitals and Health Care