Front Office Concierge for Mental Health Care

Mindpath Health; Manteca (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per

Paid parental leave

Job summary

Mindpath Health in Manteca, CA is hiring a Front Office Coordinator to support clinicians and patients. This full-time onsite role manages front desk operations, schedules, collects co-pays, and maintains accurate patient records using EMR/EHR and practice management systems.

The ideal candidate has a high school diploma, 2+ years in clerical/administrative roles, 1+ year in healthcare customer service, proficiency with Microsoft Office, and excellent communication, empathy, and multitasking

Qualifications

• Experience using EMR/EHR and/or practice management systems.
• High school diploma or equivalent.
• 2+ years in clerical, administrative, receptionist, or front office coordination.
• 1+ year of customer service, healthcare setting preferred.
• Proficiency with Microsoft Office, multiline phones, and accurate data entry.
• Strong interpersonal skills and ability to build relationships with patients and staff.
• Empathy and compassion when supporting individuals with mental health challenges.
• Ability to stay calm, professional, and effective with upset patients or families.
• Excellent verbal and written communication and strong organizational skills.
• Commitment to confidentiality of personal and protected health information.

Responsibilities

• Be the first point of contact for patients and visitors, delivering a friendly, professional experience.
• Schedule appointments and triage/route calls and messages to clinical staff.
• Collect co-pays and balances, explain paperwork, and ensure accurate forms.
• Collect, verify, and update patient demographic and insurance information.
• Assist patients with policies, procedures, and services.
• Escalate appropriately to maintain patient safety and satisfaction.
• Support clinicians with arrivals, scheduling changes, and admin tasks.
• Collaborate with front office, clinical teams, and leadership on operations.
• Identify patient satisfaction concerns and contribute to resolutions.
• Maintain strict privacy and confidentiality for all patients.

Skills

Interpersonal skills

Empathy

Communication

Organization

Problem solving

Calm under pressure

Teamwork

Discretion / confidentiality

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Microsoft Office

Multiline phone systems

Data entry

Job description

Mindpath Health in Manteca, CA is hiring a Front Office Coordinator to support clinicians and patients. This full-time onsite role manages front desk operations, schedules, collects co-pays, and maintains accurate patient records using EMR/EHR and practice management systems.

The ideal candidate has a high school diploma, 2+ years in clerical/administrative roles, 1+ year in healthcare customer service, proficiency with Microsoft Office, and excellent communication, empathy, and multitasking