Front Office & Community Resource Coordinator

The Lighthouse for the Blind in New Orleans; New Orleans (LA); On-site; USD 38,000 - 54,000; Full time

Job summary

The Lighthouse for the Blind in New Orleans is seeking an Administrative Coordinator to act as the first point of contact for callers and guests, provide front desk duties, and support multiple departments with attention to confidentiality and high service standards.

The role emphasizes strong customer service, organization, and time management, with responsibilities ranging from calendar management to document handling, and guiding individuals to appropriate Lighthouse programs and community

Qualifications

• Strong interpersonal communication to engage with diverse individuals.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite and calendar management.
• Familiarity with RingCentral or similar phone systems.

Responsibilities

• Greet callers and guests warmly, direct to appropriate team members, and manage calendars.
• Maintain lobby environment; ensure cleanliness, organization, and safety.
• Monitor lobby traffic and issue visitor badges/logs.
• Sort and distribute mail; process checks for Accounting.
• Provide feedback to Office Manager about front office operations.
• Collaborate with staff to deliver Lighthouse services.
• Document Information & Referral calls to track outcomes.
• Maintain customer feedback and resolution logs.
• Answer and route calls to appropriate departments; check voicemails twice daily.
• Maintain resource database of community, state, and federal resources for people with disabilities.
• Follow Lighthouse policies and procedures.
• Perform any other duties as assigned by Office Manager.

Skills

Interpersonal communication

Verbal & written communication

Organizational skills

Time management

Multitasking

Microsoft Office

RingCentral familiarity

Education

High School Diploma

Clerical training or college courses

Tools

None

Job description

The Lighthouse for the Blind in New Orleans is seeking an Administrative Coordinator to act as the first point of contact for callers and guests, provide front desk duties, and support multiple departments with attention to confidentiality and high service standards.

The role emphasizes strong customer service, organization, and time management, with responsibilities ranging from calendar management to document handling, and guiding individuals to appropriate Lighthouse programs and community