Front Office Clerk/Receptionist

Commonwealth Hand & Physical Therapy; Frankfort (KY); On-site; USD 38,000 - 46,000; Full time

Job summary

A medical facility is seeking a full-time Front Office Clerk/Receptionist to manage customer interactions and support office administration. The role involves greeting patients, handling phone calls, and ensuring efficient front desk operations. Ideal candidates should possess strong organizational skills and prior customer service experience, with a commitment to delivering excellent patient care.

Qualifications

• 2 years of experience in a similar role.
• Good understanding of office administration.
• Strong written and verbal skills.

Responsibilities

• Provide outstanding customer service.
• Manage front desk duties and supplies.
• Schedule patients and maintain records.

Skills

Customer service

Communication

Organization

Multi-tasking

Education

High school diploma

Tools

MS Office

Job description

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Commonwealth Hand and Physical Therapy is looking for a full-time Front Office Clerk/Receptionist.

Job Description

• You will perform a range of duties including answering phone calls, managing the switchboard, and customer service.
• Your central goal is to provide our clients with outstanding customer service and support.
• As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people skills.
• You should have a talent for multi-tasking, with excellent communication and organizational skills.
  
  

Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Schedule future patients and set up electronic medical records to include scanning documents.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize, and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
  
  

Requirements

• High school diploma or relevant qualification.
• A minimum of 2 years of proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.
  
  

Job Type: Full-Time 40 Hours/Wk.

Schedule

• Monday to Friday.
  
  

Ability To Commute/Relocate

• Frankfort, KY 40601: Reliably commute or plan to relocate before starting work (Required).
  
  

Application Question(s)

• Must be able to pass a pre-employment check and drug test.
  
  

Experience

• Customer service: 1 year (Preferred).
  
  

Work Location: Frankfort, KY. Occasionally asked to cover in other clinic locations, if needed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Physical, Occupational and Speech Therapists

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