Front Office Clerk

Bally’s Corporation; Lincoln (RI); On-site; USD 28,000 - 40,000; Full time

Job summary

Bally’s Corporation is seeking a Guest Service Agent at their Lincoln, RI location. This role is pivotal in ensuring a positive first impression for guests by managing check-ins and providing superior customer service. Candidates must have strong communication skills and the ability to handle inquiries and complaints. Join Bally’s and be part of a dynamic team committed to exceptional service.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage includes medical, dental, and vision

Qualifications

• Must project a professional and positive image.
• Excellent non-verbal communication skills.
• Must maintain composure under stress in a fast-paced environment.

Responsibilities

• Check in and out guests and answer inquiries.
• Process reservations and handle guest complaints.
• Provide exceptional service to enhance guest experience.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Job description

Bally's Lincoln
100 Twin River Rd
Lincoln, RI 02865, USA

Bally's Lincoln
100 Twin River Rd
Lincoln, RI 02865, USA

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

This position is responsible for checking in and out guests, delivering messages, handling complaints, disseminating information, making reservations and answering/routing calls as needed. The Agent is often the first encounter a guest has with the hotel staff and is thus very influential in creating the first impression of the hotel. Looking for candidates with exceptional customer service and communication skills.

Responsibilities:

• Enhances the guest experience by providing exceptional service.
• Responds to inquiries regarding property – i.e., directions to property, players club, entertainment, hours of operation of venues, etc.
• Relays “guest requests” to appropriate staff.
• Enters text messages for guests into the property’s management system as requested, relay guest messages.
• Ensures calls are answered promptly and in accordance with department standards.
• Follows established emergency procedures and acts as a communications link in emergency situations.
• Answers fax and email inquiries.
• Confirms and modify reservations.
• Ensures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue.
• Greets, registers, assigns rooms, and issues keys to arriving guests.
• Assists guests in fulfilling their requests – room changes, extra amenities, etc.
• Makes and confirms reservations.
• Posts charges to guest folios.
• Assists guests in resolving complaints.
• Maintains a cash bank, cash checks, issue change.
• Receives cash, checks, and credit cards for payment of services.
• Processes complimentary transactions with supporting documentation.
• Processes and submit end-of-shift reports.
• Contacts Housekeeping and Facilities department when guests report room issues.
• Reviews folios with guest ensuring accuracy; perform checkout.
• Adheres to department and property policies and procedures.
• Completes thorough bucket checks of all arriving, departing, in-house reservations. Corrects mistakes.
• Maintains knowledge of current marketing promotions and events.
• Maintains knowledge of and sells the Sounds of Your Stay Program (Tracks, Picks, Mix).
• Other Duties & Responsibilities:
• Enters and delivers guest wake-up calls. Offers a follow-up wake-up call.Enters reservations via fax, email, and as per management.
• Disseminates information to guests about the property and local area.
• Sends and delivers guest faxes.
• Answers incoming phone calls, routing as needed.
• Processes reservation calls; checking availability; quoting rates; detailing property amenities; closing sales and entering reservations into the property management system.
• Maintains knowledge of property information & memorabilia.

Qualifications:

• High school diploma or GED
• Must project a professional and positive image.
• High energy level.
• Proficiency in typing.
• Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.
• Must project a professional and positive image.
• Ability to handle and carry out instructions.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to maintain composure under stress in a fast-paced work environment.
• Must be able to stand for long periods of time.
• Basic reading and math skills.
• Ability to work a flexible schedule.
• Excellent interpersonal and communication skills.
• Must be able to communicate clearly and effectively with all employees and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Bilingual is a plus.

License Requirements:

Must secure appropriate RI mandated gaming licenses

Physical/Mental Requirements:

• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, concentrate, remember, attention to and observe details, use of ten key and personal computer
• Constantly use mental alertness to achieve high level of accuracy in completing tasks
• Ability to maintain confidential information

Working Conditions:

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.