Clerk - Front Office

Bally’s Atlantic City Casino Resort; Dover (DE); On-site; USD 10,000 - 60,000; Full time

Job summary

Bally’s Atlantic City Casino Resort is seeking a Clerk for the Front Office to ensure guest satisfaction through check-in and check-out processes. The ideal candidate will possess strong communication skills and a friendly demeanor, with responsibilities including guest registration and handling payments. This full-time position offers competitive pay and benefits in a vibrant casino environment.

Benefits

Competitive salary with annual reviews

Health coverage: medical, dental, vision

401(K) with company match

Perks and childcare discounts

Qualifications

• Good communication skills and computer experience.
• Outgoing, friendly, and helpful personality.
• Availability to work weekends, holidays, and nights.

Responsibilities

• Ensure guest satisfaction through check-in and check-out.
• Respond to guest requests and resolve minor complaints.
• Handle departmental accounting and prepare cashier reports.

Skills

Communication

Customer Service

Reliability

Initiative

Education

High school diploma or GED

Job description

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Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado. It holds OSB licenses in 13 jurisdictions in North America and has expanded internationally through acquisitions like Aspers Casino in Newcastle, UK. Bally’s also owns Bally Bet, Bally Casino, Bally’s Interactive International division (formerly Gamesys Group), and has a significant stake in Intralot S.A., a global lottery management and services business.

The Role: Clerk - Front Office

Responsibilities

1. Ensure guest satisfaction and revenue through check-in, check-out, and coordination of hotel services.
2. Register guests promptly and courteously; handle group check-ins/out and VIP arrivals; stay informed of hotel events.
3. Process guest check-outs and payments according to policies.
4. Respond to guest requests, promote hotel services, and provide local information.
5. Resolve minor guest complaints; escalate major issues to supervisors.
6. Book reservations or coordinate with VIP Services.
7. Handle departmental accounting, post charges, and prepare cashier reports.
8. Provide exceptional customer service.
9. Follow safety rules and communicate effectively with colleagues and guests.
10. Adhere to company policies and recycling standards.
11. Perform other duties as assigned.

Qualifications

• High school diploma, GED, or equivalent preferred.
• Good communication skills and computer experience.
• Outgoing, friendly, helpful personality, positive attitude.
• Ability to work independently, reliably, and with initiative.
• Availability to work weekends, holidays, nights; pass background check.
• Professional appearance; fluent in English.

What’s In It For You

• Competitive salary with annual reviews
• Health coverage: medical, dental, vision
• 401(K) with company match
• Perks and childcare discounts

Target starting hourly rate: $16.00/hr

Please note: duties and responsibilities may change at any time without notice.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Gambling Facilities and Casinos