Clerk - Front Office

Bally's; Dover (DE); On-site; USD 10,000 - 60,000; Full time

Job summary

Bally's is seeking a Clerk for the Front Office to ensure guest satisfaction and optimize revenue through effective check-in and check-out processes. The ideal candidate will have a high school diploma, strong communication skills, and a friendly demeanor. This role offers a competitive hourly rate and benefits, including health coverage and a 401(K) match.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K)/ Company Match

Access Perks and Childcare discounts

Qualifications

• High school diploma, GED, or equivalent experience preferred.
• Must possess good communication skills.
• Must have computer experience.

Responsibilities

• Ensures guest satisfaction through check-in and check-out.
• Handles departmental accounting and processes customer payments.
• Resolves minor guest complaints and promotes hotel services.

Skills

Communication

Customer Service

Reliability

Education

High School Diploma or GED

Tools

Computer Skills

Job description

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role: Clerk - Front Office

Responsibilities:

• Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
• Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with VIP Services.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
• Provides exceptional customer service.
• Work safely, following all established safety rules and regulations.
• Communicate effectively with co-workers, supervisors and guests.
• Follow all relevant policies and procedures.
• Complies with the company’s recycling program standards.

ADDITIONAL FUNCTIONS:

• Performs other duties as assigned.

Qualifications:

• High school diploma, GED, or equivalent experience preferred.
• Must possess good communication skills.
• Must have computer experience.
• Must be outgoing, friendly, helpful personality, and a positive attitude.
• Must be able to work independently.
• Must be reliable and have initiative.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check.
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to speak, read and write English

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Starting Hourly Rate: $16.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Qualifications Education

Required

High School

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.