Front Office Business Associate

West 10th Dental Group; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

West 10th Dental Group in Indianapolis is seeking a front desk/office team member to ensure smooth daily operations and exceptional patient service. You will manage phone inquiries, help coordinate referrals, verify insurance, and communicate financial obligations for procedures, while supporting efficient patient flow.

The role also emphasizes accurate posting of charges, proper crediting of payments, and active participation in recall initiatives to meet practice goals.

Qualifications

• High school diploma or equivalent.
• Prior dental/healthcare office experience preferred.
• Spanish bilingual preferred.
• Strong communication skills required.
• Eagerness to learn and grow.
• Must pass a background check and drug screen.

Responsibilities

• Answers the telephone in a timely and professional fashion.
• Assist in ensuring efficient operations by seeking patient referrals, maintaining equipment, using supplies cost-effectively, and posting patient charges accurately.
• Verify insurance and communicate coverage to clinical staff and patients.
• Communicate financial obligations to patients for each procedure.
• Ensure all accounts are properly credited when payment is received.
• Follow scheduling guidelines to maintain a manageable and profitable schedule for the dentist and hygienists.
• Actively participate in recall program to meet goals.

Skills

Strong communication

Spanish bilingual

Willingness to learn

Education

High school diploma

Job description

Responsibilities

• Ensures the telephone is answered in a timely and professional fashion.
• Helps ensure efficient and profitable operations by seeking patient referrals, maintaining equipment, utilizing supplies cost-effectively, and posting patient charges accurately.
• Ensures all insurance is verified and communicated to clinical staff and patients.
• Ensures all financial obligations are communicated with the patient and properly noted for each procedure.
• Ensures all accounts are properly credited when payment is received.
• Follows scheduling guidelines to ensure a manageable and profitable schedule for the dentist and hygienists.
• Actively participates in recall program to ensure goals are achieved.

Qualifications

• High school diploma
• Prior Dental/Healthcare office experience, preferred.
• Spanish Bilingual, preferred
• Have strong communication skills
• Have an eagerness to learn and grow
• Must pass a background check and drug screen