Bell/Valet - Ohia Waikiki Studio Suites, Honolulu, HI

Hotel Equities; Honolulu (HI); On-site; USD 25,540 - 26,918; Full time

Benefits offered by this job

Medical/Dental/Vision (Full Time)

Vacation & Holiday Pay (Full Time)

Same-day pay available

Career Growth Opportunities

401(k) with company match

Flexible schedule

Employee discount

Job summary

A leading hotel in Honolulu is seeking a motivated Bellperson/Valet responsible for providing exceptional guest service. You will greet guests and assist with luggage while safely parking and retrieving their vehicles. The ideal candidate should possess a valid driver's license and strong customer service skills, with the ability to stand for extended periods and work flexible hours. This role offers a competitive pay rate and various benefits, including medical coverage and career growth opportunities. Join our team to deliver outstanding service and enrich the guest experience.

Qualifications

• Valid driver's license with a clean driving record.
• Ability to operate various vehicles safely.
• Strong customer service skills with a friendly attitude.
• Physical ability to stand extended periods.
• Knowledge of traffic regulations.

Responsibilities

• Greet and assist guests upon arrival.
• Safely park and retrieve vehicles.
• Maintain clear communication for vehicle movement.
• Inspect vehicles for damage.
• Assist guests with luggage.
• Keep the valet area organized.
• Manage keys securely.

Skills

Customer service skills

Strong driving skills

Knowledge of traffic and parking regulations

Communication skills

Physical stamina

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Bellperson/Valet for the Ohia Waikiki Studio Suites in Honolulu, HI.

Position Summary:

The Bell/Valet position is a customer-facing role responsible for providing exceptional service by safely parking and retrieving guests' vehicles in a timely and courteous manner. This role serves as the first and last point of contact for guests, making a positive and lasting impression on behalf of the establishment. The valet must ensure the security and proper handling of vehicles while maintaining a professional and friendly demeanor. Attention to detail and adherence to safety protocols are critical to prevent damage and ensure smooth operations. Ultimately, the valet contributes to an outstanding guest experience by combining efficiency, reliability, and excellent interpersonal skills.

Minimum Qualifications:

• Valid driver’s license with a clean driving record.
• Ability to operate a variety of vehicles safely and confidently.
• Strong customer service skills with a friendly and professional attitude.
• Physical ability to stand for extended periods and handle luggage or other items.
• Basic knowledge of traffic and parking regulations.
• Must be available to work overnight shifts required; flexibility to work weekends, holidays, and peak business days.

Preferred Qualifications:

• Previous experience as a valet or in a similar customer service role.
• Familiarity with local area and traffic patterns.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Certification in defensive driving or related safety training.
• Ability to operate vehicles with manual transmission.

Responsibilities:

• Upon arrival, greets and assists guests by helping unload luggage from vehicle.
• Safely park and retrieve vehicles in designated areas while adhering to all traffic and safety regulations.
• Maintain clear communication with guests and team members to coordinate vehicle movement efficiently.
• Inspect vehicles for any pre-existing damage and report any incidents immediately to management.
• Assist guests with luggage or other needs as appropriate to enhance their overall experience.
• Keep the valet area clean, organized, and free of hazards at all times.
• Manage keys securely and maintain accurate records of vehicle locations.
• Provide information and directions to guests as needed.

Skills:

The required skills are utilized daily to ensure the safe and efficient handling of vehicles while delivering excellent customer service. Strong driving skills and knowledge of vehicle operation are essential for parking and retrieving cars without incident. Communication skills enable the valet to interact effectively with guests and team members, ensuring smooth coordination and a positive guest experience. Physical stamina and attentiveness help manage the demands of the role, including standing for long periods and handling luggage. Preferred skills such as local area knowledge and bilingual abilities further enhance the valet’s capacity to assist guests and adapt to various situations, contributing to overall operational excellence.

Amazing Benefits At A Glance:

• Rate of Pay: $18.54/hour-$19.54/hour
• Team Driven and Values Based Culture
• Medical/Dental/Vision (Full Time)
• Vacation & Holiday Pay (Full Time)
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Flexible schedule
• Life insurance (Full Time)
• Referral program